{"id":4479,"date":"2026-06-08T17:52:08","date_gmt":"2026-06-08T14:52:08","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4479"},"modified":"2026-06-08T17:52:08","modified_gmt":"2026-06-08T14:52:08","slug":"adding-allowed-or-denied-sites-for-elements-endpoint-protection-via-the-the-portal-profile-editor-does-not-work","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/adding-allowed-or-denied-sites-for-elements-endpoint-protection-via-the-the-portal-profile-editor-does-not-work\/","title":{"rendered":"Adding allowed or denied sites for Elements Endpoint Protection via the the Portal profile editor does not work"},"content":{"rendered":"<h3>Issue:<\/h3>\n<ul>\n<li>I have added a site into the denied list for the Browsing Protection feature via the Elements Endpoint Protection portal\u00a0Profile Editor. However, the site is not blocked with Browsing Protection enabled in the on the device using EPP for Computers or for Servers. Same goes to the allowed site. Why is this happening?<\/li>\n<li>Google&#39;s search results show the deny rating icon, but when user clicks\u00a0the link it proceeds to the page.<\/li>\n<\/ul>\n<h3>Resolution:<\/h3>\n<p>Check from the Endpoint Protection profile you are using that the\u00a0web site exceptions\u00a0setting is enabled. If it is\u00a0disabled\u00a0the\u00a0allowed sites\u00a0and\u00a0denied sites\u00a0rules are not in use.\u00a0<\/p>\n<p>Follow these steps to enable Web site exceptions:<\/p>\n<ol>\n<li>Log in to the Elements portal: <a href=\"https:\/\/elements.withsecure.com\" target=\"_blank\" rel=\"noopener\">https:\/\/elements.withsecure.com<\/a><\/li>\n<li>Open the\u00a0<strong>Security configurations\u00a0<\/strong>section from the menu on the left<\/li>\n<li>Go to the\u00a0<b>Profiles<\/b>\u00a0page<\/li>\n<li>Select the profile you want to edit<\/li>\n<li>Go to the\u00a0<b>Browsing Protection<\/b>\u00a0tab<\/li>\n<li>Scroll down until you see the\u00a0<b>Web site exceptions<\/b>\u00a0section\u00a0and\u00a0enable\u00a0it<\/li>\n<li>Click <strong>Save profile<\/strong><\/li>\n<\/ol>\n<p>Now the Web site exceptions in the allowed sites and denied sites lists are enabled.<\/p>\n<p>If this does not fix the issue and you are certain that the correct exclusions have been created and the correct profile is in use on the device, try to reset the reputation cache from the local Elements Agent settings:<\/p>\n<ol>\n<li>Right-click the Elements Agent icon<\/li>\n<li>Click <strong>Open Settings\u00a0<\/strong><\/li>\n<li>Go to the <strong>Support <\/strong>tab<\/li>\n<li>Click <strong>Reset reputation cache\u00a0<\/strong><\/li>\n<\/ol>\n<p>Note that resetting the reputation cache requires local administrator rights for the device.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I have added a site into the denied list for the Browsing Protection via the Profile Editor.<\/p>\n<p>However, the site is not blocked with Browsing Protection enabled in the Computer Protection.<\/p>\n<p>Same goes to the allowed site. Why is this happening?<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4479","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000011253","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:08","import_hash":"564ccd3d3b4a45d1d135f5a90a3426679b2a4733","vanilla_article_id":32535,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32535-adding-allowed-or-denied-sites-for-elements-endpoint-protection-via-the-the-portal-profile-editor-does-not-work","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4479"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}