{"id":4494,"date":"2026-03-19T14:57:49","date_gmt":"2026-03-19T12:57:49","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4494"},"modified":"2026-03-19T14:57:49","modified_gmt":"2026-03-19T12:57:49","slug":"error-an-error-occurred-while-loading-contact-information-when-renewing-or-amending-a-subscription-in-partner-portal","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/error-an-error-occurred-while-loading-contact-information-when-renewing-or-amending-a-subscription-in-partner-portal\/","title":{"rendered":"Error &#8220;an error occurred while loading contact information&#8221; when renewing or amending a subscription in Partner Portal"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Error: &quot;an error occurred while loading contact information&quot; when renewing or amending a subscription in the WithSecure Partner Portal.<\/p>\n<h3>Resolution:<\/h3>\n<p>If you get this error when trying to amend or renew a subscription in the Partner Portal, you need to make sure that the end-customer company has at least one contact. Navigate from the menu on the top to <strong>Sales &gt; Accounts <\/strong>and click on the customer for whom you are trying to make an order. In the <strong>Customer Overview<\/strong> tab you will find the <strong>Contacts<\/strong> section. Click on the <strong>New<\/strong> button and add the contact information.<\/p>\n<p>After the customer has at least one contact, try to make the order again.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Error: &#8220;an error occurred while loading contact information&#8221; when renewing or amending a subscription in the WithSecure Partner Portal.<\/p>\n<p>Issue is due to missing contact. The partner needs to add at least one contact for the customer company.<\/p>\n","protected":false},"template":"","support_article_product":[104],"class_list":["post-4494","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000015233","source_version":1,"source_system":"salesforce","source_date_updated":"2026-03-19 12:57:49","import_hash":"81b4cbc8e3601427352c5b712f1594b3ead292c3","vanilla_article_id":32866,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32866-error-an-error-occurred-while-loading-contact-information-when-renewing-or-amending-a-subscription-in-partner-portal","vanilla_kb_id":30,"vanilla_category_id":106,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4494","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4494"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}