{"id":4702,"date":"2026-10-01T12:30:10","date_gmt":"2026-10-01T09:30:10","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&p=4702"},"modified":"2026-10-01T12:30:10","modified_gmt":"2026-10-01T09:30:10","slug":"elements-epp-for-computers-or-servers-is-showing-security-cloud-status-as-not-connected-or-status-updates-as-not-latest","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/elements-epp-for-computers-or-servers-is-showing-security-cloud-status-as-not-connected-or-status-updates-as-not-latest\/","title":{"rendered":"Elements EPP for Computers or Servers is showing Security Cloud status as not connected or Status updates as “not latest”"},"content":{"rendered":"

Issue:<\/h3>\n

Elements EPP for Computers or EPP for Servers is showing Security Cloud status as not connected or Status Updated as "not latest" in the local user interface\u00a0Settings > Updates<\/strong> page.<\/p>\n

Resolution:<\/h3>\n

We recommend to run the Connectivity Tool (wsconnectionchecker.exe<\/i>) from\u00a0C:\\Program Files (x86)\\F-Secure\\PSB\\ui<\/b><\/i> on the device, to validate the connectivity state to the WithSecure backend services.<\/p>\n

If this device requires a connection via HTTP proxy to access reach Internet, you have to enable HTTP proxy usage via the Elements Security Center profile editor and enter the proxy address<\/p>\n

Steps:<\/p>\n

    \n
  1. Log in to the Elements Security Center portal<\/li>\n
  2. Navigate to Security configurations > Profiles <\/strong>page<\/li>\n
  3. Click on the profile that is in use on the devices\u00a0<\/li>\n
  4. Navigate to the Communication <\/strong>settings page<\/li>\n
  5. Select Remotely Managed<\/strong> from the "Use HTTP Proxy" drop-down menu\u00a0\u00a0<\/li>\n
  6. Scroll down to the Proxy servers and WithSecure connectors <\/strong>section<\/li>\n
  7. Click Add address\u00a0<\/strong><\/li>\n
  8. Enter the proxy address<\/li>\n
  9. Click Save profile<\/strong><\/li>\n<\/ol>\n

    Also make sure that Security Cloud is enabled in the profile:<\/p>\n

      \n
    1. Log in to the Elements Security Center portal<\/li>\n
    2. Navigate to Security configurations > Profiles <\/strong>page<\/li>\n
    3. Click on the profile that is in use on the devices\u00a0<\/li>\n
    4. Go to the Real-time scanning <\/strong>settings page\u00a0<\/li>\n
    5. In the File scanning <\/strong>section, select either Upload all suspicious files <\/strong>or Upload suspicious executables <\/strong>only <\/strong>from the drop-down menu for Upload suspicious samples to WithSecure Security Cloud<\/strong><\/li>\n
    6. Click Save profile<\/strong><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      Elements EPP for Computers\/Servers is showing Security Cloud status as not connected or not latest Status Updated<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4702","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000004806","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-01 09:30:10","import_hash":"1c3da57c037ee75c764d79ce2d097e1d6e29dd4a","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4702"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}