{"id":4706,"date":"2026-10-01T12:48:47","date_gmt":"2026-10-01T09:48:47","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&p=4706"},"modified":"2026-10-01T12:48:47","modified_gmt":"2026-10-01T09:48:47","slug":"elements-endpoint-protection-for-computers-getting-incorrect-update-server-when-using-network-location-settings","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/elements-endpoint-protection-for-computers-getting-incorrect-update-server-when-using-network-location-settings\/","title":{"rendered":"Elements Endpoint Protection for Computers getting incorrect update server when using Network Location settings"},"content":{"rendered":"

Issue:<\/h3>\n

Wrong 'Update-Server' or proxy server address is shown in the Elements Agent's Updates<\/strong> page even if Network Location settings has been configured to change the proxy server address when device is in a new location.\u00a0<\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

Resolution:<\/h3>\n

We recommend to first check your current setup on the Network locations settings page in the profile:<\/p>\n

    \n
  1. Log in to the Elements Security Center portal<\/li>\n
  2. Navigate to Security Configurations > Profiles<\/li>\n
  3. Click on the profile that is in use on the devices<\/li>\n
  4. Go to the Network location settings <\/strong>page<\/li>\n
  5. Make sure that the trigger or triggers that you have configured are correct<\/li>\n
  6. Make sure the rules you have chosen are correct<\/li>\n
  7. Click Save profile<\/strong><\/li>\n<\/ol>\n

    We also recommend to lock the communication settings so that they cannot be changed locally:<\/p>\n

      \n
    1. Log in to the Elements Security Center portal<\/li>\n
    2. Navigate to Security Configurations > Profiles<\/li>\n
    3. Click on the profile that is in use on the devices<\/li>\n
    4. Go to the End user rights <\/strong>settings page<\/li>\n
    5. In the Communication settings <\/strong>section, lock each setting:\n
        \n
      1. User HTTP proxy (updates server)<\/li>\n
      2. Use HTTP Proxy (Software Updater)<\/li>\n
      3. Proxy servers and WithSecure Connectors<\/li>\n<\/ol>\n<\/li>\n
      4. Click Save profile<\/strong><\/li>\n<\/ol>\n

        \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

        The devices of customer Bedrunka+Hirth have a wrong ‘Update-Server’ configured, but unable to find the setting in ESC to correct this. Have already tried to clone the profile to a new one and disabled many settings, but without success.<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4706","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000004807","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-01 09:48:47","import_hash":"e4fdc44bd00b0d2bae16a3b33deac42d01bce6d7","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4706"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}