{"id":4721,"date":"2026-10-01T17:13:07","date_gmt":"2026-10-01T14:13:07","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=4721"},"modified":"2026-10-01T17:13:07","modified_gmt":"2026-10-01T14:13:07","slug":"elements-agent-for-mac-shows-overall-protection-status-critical-in-elements-portal","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/elements-agent-for-mac-shows-overall-protection-status-critical-in-elements-portal\/","title":{"rendered":"Elements Agent for Mac shows Overall Protection status critical in Elements portal"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Elements Agent for Mac Overall Protection status showing critical on the Elements Security Center portal&#39;s <strong>Devices <\/strong>page.<\/p>\n<h3>Resolution:<\/h3>\n<p>Please click on Mac device on the Elements Security Center portal&#39;s <strong>Environment &gt; Devices <\/strong>page to view all the protection details. on the <strong>Protection status <\/strong>tab you can check if both <strong>Malware protection <\/strong>and <strong>Browsing protection <\/strong>features are enabled.\u00a0<\/p>\n<p>If they are disabled, try first to restart the device. If issue persists, make sure that neither feature has been disabled in the profile that is in use on the device:<\/p>\n<p>How to check if malware protection is enabled in the Mac profile:<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal\u00a0<\/li>\n<li>Navigate to the <strong>Security configurations &gt; profiles <\/strong>page<\/li>\n<li>Go to the <strong>For Mac <\/strong>tab\u00a0<\/li>\n<li>Click on the profile that is in use on the devices<\/li>\n<li>Go to the <strong>Real-time scanning <\/strong>settings page\u00a0<\/li>\n<li>Make sure <strong>Real-time scanning <\/strong>is enabled<\/li>\n<li>Click <strong>Save profile\u00a0<\/strong><\/li>\n<\/ol>\n<p>How to make sure Browsing Protection is enabled:\u00a0\u00a0<\/p>\n<ol>\n<li>Log in to the Elements Security Center portal\u00a0<\/li>\n<li>Navigate to the <strong>Security configurations &gt; profiles <\/strong>page<\/li>\n<li>Go to the <strong>For Mac <\/strong>tab\u00a0<\/li>\n<li>Click on the profile that is in use on the devices<\/li>\n<li>Go to the <strong>Browsing protection <\/strong>settings page<\/li>\n<li>Make sure <strong>Browsing protection <\/strong>is enabled\u00a0<\/li>\n<li>Click <strong>Save profile\u00a0<\/strong><\/li>\n<\/ol>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Elements Agent for Mac shows Overall Protection showing critical on Elements EPP portal<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4721","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000004998","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-01 14:13:07","import_hash":"3d070487c286e4213ce3dc0d5d56447f2a34b64e","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4721"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}