{"id":4731,"date":"2026-10-05T10:18:25","date_gmt":"2026-10-05T07:18:25","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=4731"},"modified":"2026-10-05T10:18:25","modified_gmt":"2026-10-05T07:18:25","slug":"mobile-devices-client-type-missing-from-elements-portal-custom-profile-assignment-rules-drop-down-list","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/mobile-devices-client-type-missing-from-elements-portal-custom-profile-assignment-rules-drop-down-list\/","title":{"rendered":"Mobile devices client type missing from Elements portal custom profile assignment rules drop-down list"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Unable to create a custom rule for Elements Mobile Protection devices because the Mobile devices client type is missing or not selectable from the Elements Security Center portal&#39;s <strong>Profile assignment rule &gt; Custom rule &gt; Client type<\/strong> drop-down list.<\/p>\n<p>How can I create a new default profile assignment rule for Elements Mobile Protection devices, which would automatically assign a default profile after installation?\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<div>Elements Mobile Protection doesn&#39;t support the <strong>Add custom rule <\/strong>feature on the <strong>Profiles assignment rules <\/strong>page in the Elements Security Center portal.\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>To assign a new default profile for your mobile devices, you need to edit the default rule for Mobile devices on the <strong>Profile assignment rules <\/strong>page:<\/div>\n<div>\u00a0<\/div>\n<ol>\n<li>Log in to the Elements Security Center portal<\/li>\n<li>Navigate to <strong>Security configurations &gt; Profiles\u00a0<\/strong><\/li>\n<li>Select the <strong>Profile assignment rules <\/strong>tab<\/li>\n<li>in the <strong>Profile assignment rules <\/strong>section, you will see 6 <strong>Default rules<\/strong><\/li>\n<li>Click on the <strong>three dots <\/strong>on the right side of the <strong>Mobile devices <\/strong>row<\/li>\n<li>Select <strong>Edit<\/strong><\/li>\n<li>From the <strong>Assign profile <\/strong>drop-down menu, select the default mobile device profile that you want to have assigned to the devices automatically after installation<\/li>\n<li>Click <strong>Save<\/strong><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Mobile devices missing from custom profile assignment rule drop-down list<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4731","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000015624","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-05 07:18:25","import_hash":"ed47b22535e258eebfcd74fe5c38aaa96247e503","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4731","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4731"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4731"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}