{"id":4732,"date":"2026-10-05T12:11:10","date_gmt":"2026-10-05T09:11:10","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=4732"},"modified":"2026-10-05T12:11:10","modified_gmt":"2026-10-05T09:11:10","slug":"how-to-see-additional-details-why-elements-endpoint-protection-has-quarantined-or-deleted-a-file","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-see-additional-details-why-elements-endpoint-protection-has-quarantined-or-deleted-a-file\/","title":{"rendered":"How to see additional details why Elements Endpoint Protection has quarantined or deleted a file?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>How or where to see additional details why Elements Endpoint Protection has quarantined or deleted a file? Local Elements Agent user interface does not show enough information when clicking on the downwards arrow for show details.\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<div>You can see all the quarantine and detection details and more from the Elements Security Center portal&#39;s\u00a0<strong>Events &gt; Security Events <\/strong>page.\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>Follow these steps:<\/div>\n<ol>\n<li>Log in to the Elements Security Center portal: <a href=\"https:\/\/elements.withsecure.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/elements.withsecure.com<\/a><\/li>\n<li>Navigate to the <strong>Environment &gt; Devices <\/strong>page<\/li>\n<li>Click on the device name for which you want to see the detection details<\/li>\n<li>Click <strong>Show security events <\/strong>from the top-left corner of the device details page<\/li>\n<\/ol>\n<div>This will take you to the <strong>Events &gt; Security Events <\/strong>page where it automatically uses the device&#39;s Unique ID (UUID) as the filter, so it only shows the alerts that have been sent from that device.\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>You can click on the downwards arrow on the left side of a detection to view all the details for a specific alert.\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>This page can show details such as:<\/div>\n<div>\n<ul>\n<li>Alert type<\/li>\n<li>File size\u00a0<\/li>\n<li>Reputation<\/li>\n<li>Infection name<\/li>\n<li>Prevalence<\/li>\n<li>Process that created the file<\/li>\n<li>Process used to access<\/li>\n<li>Path<\/li>\n<li>Application hash<\/li>\n<li>Hash of the accessing process<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>How or where to see additional details why Elements Endpoint Protection has quarantined or deleted a file? Local Elements Agent user interface does not show enough information when clicking on the downwards arrow for show details.\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4732","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000015625","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-05 09:11:10","import_hash":"b01714ab17153e2a2a826786108f953a648786d3","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4732"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}