{"id":4736,"date":"2026-10-07T10:05:34","date_gmt":"2026-10-07T07:05:34","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=4736"},"modified":"2026-10-07T10:05:34","modified_gmt":"2026-10-07T07:05:34","slug":"why-there-is-no-reset-password-or-forgot-password-option-for-elements-mobile-protection-app","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/why-there-is-no-reset-password-or-forgot-password-option-for-elements-mobile-protection-app\/","title":{"rendered":"Why there is no reset password or forgot password option for Elements Mobile Protection app?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>If user either accidentally removes Elements Mobile Protection from the mobile device or log out from the application, why doesn&#39;t the username and password in the installation email work and why is there no &quot;forgot password?&quot; feature to reset the password?\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>The password in the Elements Mobile Protection installation email is a temporary password which expires after first use or after 29 days of sending the installation email. There is no forgot password feature because reactivation cannot be an end-user feature.\u00a0<\/p>\n<p>If you have accidentally removed Elements Mobile Protection or logged out from the application, your company administrator needs to send you a new installation link by adding your device again in the Elements Security Center portal.<\/p>\n<p>Note: Remember to uninstall the previous installation of Elements Mobile Protection before trying to install it again from the new installation link email. A previous installation of the application can stop the license activation.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If user either accidentally removes Elements Mobile Protection from the mobile device or log out from the application, why doesn&#8217;t the username and password in the installation email work and why is there no &#8220;forgot password?&#8221; feature to reset the password?\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4736","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005016","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-07 07:05:34","import_hash":"d6b2ef144fbad2e27835a52e7b0f56d98f5a3fca","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4736"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}