{"id":4742,"date":"2026-10-07T14:02:26","date_gmt":"2026-10-07T11:02:26","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=4742"},"modified":"2026-10-07T14:02:26","modified_gmt":"2026-10-07T11:02:26","slug":"unable-to-make-changes-to-renewal-order-in-partner-portal-after-auto-renewal-locked-it","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/unable-to-make-changes-to-renewal-order-in-partner-portal-after-auto-renewal-locked-it\/","title":{"rendered":"Unable to make changes to renewal order in Partner Portal after auto-renewal locked it"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Unable to change the products or license amounts of a renewal order in Partner Portal after auto-renewal locked it.<\/p>\n<p>When on the\u00a0<strong>Sales &gt; Renewal Center<\/strong> the renewal opportunity is selected and <strong>Renew + Modification <\/strong>button is clicked, an error is shown that tells that the order has been locked and changes can no longer be made because there are less than 7 days left until the subscriptions will be renewed.\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>The opt-out deadline for for auto-renewal is up to 7 days before end date, this means that the order cannot be cancelled when there are less than 7 days until the renewal date. You can still make changes to the quote when there are\u00a0<strong>6 days<\/strong> left before the renewal is set to happen. When there are less than <strong>5 days<\/strong>, the order is placed and it is locked.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>To make changes to the quote when there are 6 days left, navigate to the <strong>Sales &gt; Renewal Center <\/strong>page in the Partner Portal. Click on the customer&#39;s renewal opportunity in the <strong>Renewal Opportunity <\/strong>column and on the next page you can click on the quote which you want to modify.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>Edit the quote and then click <strong>Calculate -&gt; Quick Save -&gt; Save<\/strong>. Then confirm that the selected products, amounts and prices are as they should and then you can click <strong>Generate order<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unable to make changes to renewal order in Partner Portal after auto-renewal locked it. When on the Sales > Renewal Center the renewal opportunity is selected and Renew + Modification button is clicked, an error is shown that tells that the order has been locked and changes can no longer be made.\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[104],"class_list":["post-4742","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000015628","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-07 11:02:26","import_hash":"0438ead1341a9dd5ffc4efc2d0ed733828dabcd0","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/4742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=4742"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=4742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}