{"id":6540,"date":"2026-10-08T10:44:30","date_gmt":"2026-10-08T07:44:30","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=6540"},"modified":"2026-10-08T10:44:30","modified_gmt":"2026-10-08T07:44:30","slug":"client-security-or-server-security-unable-to-fetch-updates-and-aua-log-shows-error111-connection-refused","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/client-security-or-server-security-unable-to-fetch-updates-and-aua-log-shows-error111-connection-refused\/","title":{"rendered":"Client Security or Server Security unable to fetch updates and AUA.log shows error=111 (connection refused)"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Client Security or Server Security unable to fetch updates and AUA.log shows error=111 (connection refused)\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>First make sure that the client device can connect to the server that is running the Policy Manager Server. Open a web browser on the client device and try to access the policy manager address and port with the browser. It should show you the following message:<\/p>\n<ul>\n<li>If you see this message, WithSecure\u2122 Policy Manager Server is installed and is working fine.<\/li>\n<\/ul>\n<p>If you do not see this message, then check the firewall settings on the client and on the server. Also check that the Policy Manager Server service (wspms) is running on the server.<\/p>\n<p>If you see the message, then the most likely cause for the issue is that either the ports or the policy manager server address have been misconfigured in the client configuration when the installer was exported.\u00a0<\/p>\n<p>You need to ensure the Client Security\/Server Security is configured with the correct Policy Manager Server address configured, including the HTTP port and the HTTPS port through the Policy Manager Console.<\/p>\n<p>In Policy Manager Console, navigate to: <strong>Settings &gt; Windows &gt; Centralized management &gt; Policy Manager Server host communication settings\u00a0<\/strong><\/p>\n<p>Check the following values:<\/p>\n<ul>\n<li>Policy Manager Server address<\/li>\n<li>HTTP port<\/li>\n<li>HTTPS port<\/li>\n<\/ul>\n<p>For the Policy Manager Server address, you can either use the fully qualified domain name (FQDN) or the server IP address. Also, you need to ensure that the configured ports are not in used by other third-party application.<\/p>\n<p>If the ports or address have been misconfigured in the policy, fix the address in the policy and distribute the policy to save it. Then you can export a new client installer from the <strong>Installation <\/strong>tab and reinstall Client Security or Server Security on the device.\u00a0<br \/>\u00a0<\/p>\n<p>If you instead would like to change the ports that the Policy Manager Server listens to, that can be done by following the steps below:<\/p>\n<ol>\n<li>Stop the Policy Manager Server service by running &quot;net stop wspms&quot; command in an elevated Command Prompt<\/li>\n<li>Open regedit<\/li>\n<li>Navigate to HKLM\\SOFTWARE\\WithSecure\\Policy Manager\\Policy Manager Server\\<\/li>\n<li>Change the values of HttpPortNum and HttpsPortNum<\/li>\n<li>Start the Policy Manager Server service by running &quot;net start wspms&quot; command in an elevated Command Prompt\n<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Client Security\/Server Security 15.x unable to fetch updates with error=111 (connection refused) logged<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-6540","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005080","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-08 07:44:30","import_hash":"7f7a3aeee630216d44055bfc381be49e9f05a043","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/6540","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=6540"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=6540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}