Error "Failed to save profile TX-ID: 0000-XXXXXXXX" when trying to edit or modify a setting with the profile editor in the Elements Security Center portal.\u00a0<\/p>\n
If you receive a "Failed to save profile" error when saving an Elements profile, the issue is most of the time caused by a invalid setting in the Elements profile. Try to clone the profile and then make your modification and then try to save the newly cloned profile. If you receive the same error, you can either try to create a completely new profile or try to fix the original profile.<\/p>\n
If you want to try to fix the original profile, check in the profile's navigation menu on the left side if there is a red stripe on the left side of any of the settings pages. That red stripe indicates that there is an invalid setting that you need to either remove or modify.\u00a0<\/p>\n
If no red stripe is shown, then the issue is very likely due to a custom Application Control or Automated Tasks rule. Try to remove Application Control rules and Automated Tasks one by one and try to save each time you have removed a rule. Once you have found out which rule is causing the issue, you can remove or modify it and then save the profile.\u00a0<\/p>\n
\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"
I receive error “Failed to save profile TX-ID: 0000-XXXXXXXX” when trying to reconfigure a setting via the Profile Editor in the Elements Endpoint Protection portal.<\/p>\n
I have the setting in “locked mode” and want to unlock the setting, or vice versa.<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-6551","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005198","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-08 17:37:51","import_hash":"6d47cb342429158f80fcc7b6b76fb948acd500b0","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/6551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=6551"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=6551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}