{"id":7958,"date":"2026-10-14T12:03:00","date_gmt":"2026-10-14T09:03:00","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=7958"},"modified":"2026-10-14T12:03:00","modified_gmt":"2026-10-14T09:03:00","slug":"getting-the-error-otp-code-must-have-6-numeric-characters-during-login-to-the-elements-portal","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/getting-the-error-otp-code-must-have-6-numeric-characters-during-login-to-the-elements-portal\/","title":{"rendered":"Getting the error &#8220;OTP code must have 6 numeric characters&#8221; during login to the Elements portal"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>When logging in to the Elements Security Center portal, I get the following error after entering the two-factor authentication (2FA \/ MFA) one-time code: &quot;OTP code must have 6 numeric characters&quot;.\u00a0<\/p>\n<p>\u00a0<\/p>\n<\/p>\n<h3>Resolution:<\/h3>\n<p>If you have entered fewer or more than 6 characters, you might have viewed the wrong entry in your authenticator application. The name of the Elements instance in the authenticator app should be named &quot;WithSecure&quot; and it generates a 6-digit code by default.<\/p>\n<p>You need to ensure that you have selected the correct instance in the authenticator app to generate the one-time code for Elements login.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I have setup 2FA for my Elements Endpoint Protection Portal login. After entering the credentials, I was prompted to enter a one-time code.<\/p>\n<p>As soon as I \u00a0enter the 8-digit one-time code taken from the authenticator app, I receive the error &#8220;OTP code must have 6-digit numeric characters&#8221;<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-7958","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005370","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-14 09:03:00","import_hash":"87294a06f6744ae1b27ded3cc7631da5252e3ea0","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/7958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=7958"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=7958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}