{"id":7998,"date":"2026-10-16T11:48:51","date_gmt":"2026-10-16T08:48:51","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=7998"},"modified":"2026-10-16T11:48:51","modified_gmt":"2026-10-16T08:48:51","slug":"request-to-remove-a-user-from-partner-portal","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/request-to-remove-a-user-from-partner-portal\/","title":{"rendered":"Request to remove a user from Partner Portal"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>I would like to remove a user from Partner Portal. How to deactivate user if they no longer work for the partner?\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>At least one user from the reseller partner is designated as an administrator in the Partner Portal.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>A Partner Portal admin user can remove Partner Portal access rights for a user, but to fully remove the user you need to open a User Management Assistance support case through the Partner Portal.<\/p>\n<p>\u00a0<\/p>\n<p>How to remove user rights in the Partner Portal:\u00a0<\/p>\n<ol>\n<li>Log in to the Partner Portal<\/li>\n<li>Click on your username in the top-right corner\u00a0<\/li>\n<li>Select Account Management\u00a0<\/li>\n<li>Click <strong>Edit Member\u00a0<\/strong><\/li>\n<li>Select the member from the list and click <strong>Next\u00a0<\/strong><\/li>\n<li>Click on the portal roles you want to remove and click <strong>Save\u00a0<\/strong><\/li>\n<\/ol>\n<p><strong>Note: <\/strong>Academy &amp; Support User role cannot be removed.\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Request to remove a user from Partner Portal<\/p>\n","protected":false},"template":"","support_article_product":[104],"class_list":["post-7998","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000008689","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-16 08:48:51","import_hash":"062cbc504547c94443da3da919bc9012897e4d0b","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/7998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=7998"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=7998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}