{"id":8094,"date":"2026-10-18T20:44:58","date_gmt":"2026-10-18T17:44:58","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&p=8094"},"modified":"2026-10-18T20:44:58","modified_gmt":"2026-10-18T17:44:58","slug":"how-to-remove-duplicate-device-from-the-elements-security-center-portals-devices-page","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/how-to-remove-duplicate-device-from-the-elements-security-center-portals-devices-page\/","title":{"rendered":"How to remove duplicate device from the Elements Security Center Portal’s Devices page?\u00a0\u00a0"},"content":{"rendered":"

Issue:<\/h3>\n

How to remove duplicate Elements EPP for Computers or EPP for Servers device from the Elements Security Center portal's Environment > D<\/strong>evices<\/b> page?\u00a0\u00a0<\/p>\n

Resolution:<\/h3>\n

Unless you have the Manage automatic deletion\u00a0<\/b>feature set up, a device will not be automatically removed from the Elements Security Center Portal's Environment > Devices<\/strong> list even if it is a duplicate and there is an extended period of inactivity. Each duplicate inactive device needs to be removed manually and each device listed on the\u00a0Devices<\/b> page uses one license.\u00a0<\/p>\n

To best view which duplicate device is the one no longer connected to the ElementsSecurity Center Portal, you can follow these steps:<\/p>\n

    \n
  1. Login to the Elements Endpoint Protection Portal<\/li>\n
  2. Go to the Environment ><\/strong> Devices\u00a0<\/b>page<\/li>\n
  3. Sort the devices according to\u00a0Device name\u00a0<\/b>and determine from the\u00a0Registration date\u00a0<\/b>and\u00a0Status updated\u00a0<\/b>columns which is the device no longer connected to the Elements Security Center Portal<\/li>\n
  4. Select the duplicate device (a menu will pop-up)<\/li>\n
  5. Click Remove device\u00a0<\/b><\/li>\n<\/ol>\n

    Once the device has been removed, the license is released and can be used on another device.\u00a0<\/p>\n

    You can use the Manage automatic deletion <\/strong>feature to remove inactive devices automatically from the Elements portal:<\/p>\n

      \n
    1. Log in to the Elements Security Center portal<\/li>\n
    2. Navigate to the Environment > Devices <\/strong>page<\/li>\n
    3. Click on the three dots <\/strong>and select Manage automatic deletion<\/strong><\/li>\n
    4. \u00a0Enable Automatically delete devices that are offline for the selected period of time\u00a0<\/strong><\/li>\n
    5. Enter the amount of days<\/li>\n
    6. Click Save<\/strong><\/li>\n<\/ol>\n

      Devices which have been automatically deleted will be able to reappear on the Elements portal's Devices <\/strong>page if the device becomes active again and Elements Agent is still installed on the device.<\/p>\n","protected":false},"excerpt":{"rendered":"

      How to remove duplicate PSB Computer Protection or Server Protection device from the PSB Portal devices page?\u00a0\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-8094","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000006413","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-18 17:44:58","import_hash":"9c8034aa77191fb1f5bd08608c39d6bda0fec443","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/8094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=8094"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=8094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}