{"id":8108,"date":"2026-10-19T10:09:12","date_gmt":"2026-10-19T07:09:12","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=8108"},"modified":"2026-10-19T10:09:12","modified_gmt":"2026-10-19T07:09:12","slug":"why-is-security-cloud-showing-not-connected-status-when-elements-agent-is-installed-with-stand-alone-exposure-management-subscription-key","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/why-is-security-cloud-showing-not-connected-status-when-elements-agent-is-installed-with-stand-alone-exposure-management-subscription-key\/","title":{"rendered":"Why is Security Cloud showing &#8220;not connected&#8221; status when Elements Agent is installed with stand-alone Exposure Management subscription key?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Why is Security Cloud showing &quot;not connected&quot; status on the Elements Agent&#39;s <strong>Updates <\/strong>page when it has been installed with a stand-alone Elements Exposure Management subscription key?<\/p>\n<h3>Resolution:<\/h3>\n<p>The Security Cloud is only used by the Elements Endpoint Protection features, so it is only needed if the device has an Elements EPP for Computers or Elements EPP for Servers subscription.\u00a0\u00a0<\/p>\n<p>You can ignore the Security Cloud error because the Elements Exposure Management scanning agent only scans for vulnerabilities. It does not scan for malware, where Security Cloud is required.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why is the Security Cloud showing not connected on Elements Vulnerability Management?<\/p>\n","protected":false},"template":"","support_article_product":[108],"class_list":["post-8108","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000006568","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-19 07:09:12","import_hash":"37f000618cc5d92c019072c72a4da05cbd76d9ad","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/8108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=8108"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=8108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}