{"id":8913,"date":"2026-10-19T15:07:06","date_gmt":"2026-10-19T12:07:06","guid":{"rendered":"https:\/\/support.withsecure.com\/support-articles\/after-removal-or-quarantine-of-malware-virus-or-malicious-file-why-does-elements-endpoint-protection-sometimes-want-the-user-to-restart-reboot-the-computer\/"},"modified":"2026-10-19T15:07:06","modified_gmt":"2026-10-19T12:07:06","slug":"after-removal-or-quarantine-of-malware-virus-or-malicious-file-why-does-elements-endpoint-protection-sometimes-want-the-user-to-restart-reboot-the-computer","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/after-removal-or-quarantine-of-malware-virus-or-malicious-file-why-does-elements-endpoint-protection-sometimes-want-the-user-to-restart-reboot-the-computer\/","title":{"rendered":"After removal or quarantine of malware, virus or malicious file, why does Elements Endpoint Protection sometimes want the user to restart \/ reboot the computer?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>When a malicious file has been successfully put to quarantine, why does\u00a0Elements Endpoint Protection sometimes want to reboot the computer?<\/p>\n<h3>Resolution:<\/h3>\n<p>If the file was detected by the Universal System Scanner (USS) component, it will ask to restart the computer because the infection cannot be completely cleaned up while Windows is running.\u00a0<\/p>\n<p>You check the removal.log file in the wsdiag diagnostic file if you want to make sure that the detection was made by Universal System Scanner (USS).\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When a malicious file has been successfully put to quarantine, why does\u00a0Elements Endpoint Protection sometimes want to reboot the computer?<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-8913","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000006710","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-19 12:07:06","import_hash":"5207220a57435115f89ed27c7d8cf7fd64b9c346","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/8913","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=8913"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=8913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}