{"id":8941,"date":"2026-10-20T09:42:00","date_gmt":"2026-10-20T06:42:00","guid":{"rendered":"https:\/\/support.withsecure.com\/support-articles\/can-i-customize-the-email-notification-sent-to-administrators-for-compromised-account-alerts-in-elements-collaboration-protection\/"},"modified":"2026-10-20T09:42:00","modified_gmt":"2026-10-20T06:42:00","slug":"can-i-customize-the-email-notification-sent-to-administrators-for-compromised-account-alerts-in-elements-collaboration-protection","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/can-i-customize-the-email-notification-sent-to-administrators-for-compromised-account-alerts-in-elements-collaboration-protection\/","title":{"rendered":"Can I customize the email notification sent to administrators for Compromised account alerts in Elements Collaboration Protection?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Is is possible to customize the message (text) and subject (title) of the email notification that is sent to administrators when Elements Collaboration Protection detects a compromised account?\u00a0<\/p>\n<p>I can only find in the policy how to configure the user notification text in the Elements Collaboration Protection policy&#39;s <strong>Exchange &gt; Notifications <\/strong>page<strong>. <\/strong>\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>It&#39;s not possible to customize the subject (title) or the message (text) of the email notification that is sent to administrators when a compromised account is detected by Elements Collaboration Protection. Only the user notification can be configured.\u00a0<\/p>\n<p>Here&#39;s the sample content of a mail that is sent to administrators when Elements Collaboration Protection detects a compromised account:<\/p>\n<p>Subject (title)<br \/>WithSecure Elements Collaboration Protection: Email accounts [1] have been exposed in one or more data breaches<\/p>\n<p>Message (text)<br \/>###########################################<\/p>\n<p>WithSecure Elements Collaboration Protection has detected that email accounts in the domain have been breached<\/p>\n<p>Number of affected email accounts: 1<br \/>Action taken: Notify the administrator and the user<\/p>\n<p>We recommend that you contact the affected email account owners and take necessary actions to mitigate the risks of the breach.<\/p>\n<p>You can check the details of each email account that was breached in the Detections list in the WithSecure Elements Collaboration Protection portal:<\/p>\n<p>You are receiving this email because your email address is configured to receive administrator notifications from the WithSecure Elements Collaboration Protection solution for the protected domain.<\/p>\n<p>###########################################<br \/>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There&#8217;s setting Notification for compromised accounts in policy > General > Notifications in policy to change title and message of email notification for Compromised account alert sent to the affected user, but there&#8217;s \u00a0no such setting for notification email sent to administrator.<\/p>\n<p>Is it possible to customise email title and message sent to administrator?<br \/>\nAnd can we have any sample of the message?<br \/>\n\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-8941","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000007080","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-20 06:15:13","import_hash":"0fc45bfd569d7e9fbed632a1c43649ef592a8080","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/8941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=8941"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=8941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}