{"id":8958,"date":"2026-10-20T11:36:22","date_gmt":"2026-10-20T08:36:22","guid":{"rendered":"https:\/\/support.withsecure.com\/support-articles\/elements-endpoint-protection-scanning-report-shows-items-not-scanned\/"},"modified":"2026-10-20T11:36:22","modified_gmt":"2026-10-20T08:36:22","slug":"elements-endpoint-protection-scanning-report-shows-items-not-scanned","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/en\/support-articles\/elements-endpoint-protection-scanning-report-shows-items-not-scanned\/","title":{"rendered":"Elements Endpoint Protection Scanning report shows &#8220;items not scanned&#8221;"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>When Elements Endpoint Protection has finished a scan and when viewing the scanning report (scan_report_&lt;date&gt; html), in the <strong>Results <\/strong>section is shows <strong>Items not scanned <\/strong>and then a list of the items or files that were skipped.\u00a0<\/p>\n<p>Why are not all files not scanned?<br \/>\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>It is considered a normal behavior that there are files shown not being scanned in the scan report.\u00a0The reason is that the operating system protects some files and these files cannot be scanned. The file can also be in use by another application during the scan process, which makes Elements Agent unable to scan the file.<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When Elements Endpoint Protection has finished a scan and when viewing the scanning report (scan_report_<date> html), in the Results section is shows Items not scanned and then a list of the items or files that were skipped.\u00a0<\/p>\n<p>Why are not all files not scanned?<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-8958","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000007122","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-20 08:17:25","import_hash":"6208bfca767c136386b7bfef46c5f66a327aef67","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article\/8958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/media?parent=8958"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/en\/wp-json\/wp\/v2\/support_article_product?post=8958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}