{"id":3819,"date":"2026-05-06T11:11:46","date_gmt":"2026-05-06T08:11:46","guid":{"rendered":"https:\/\/support.withsecure.com\/support-tools\/"},"modified":"2026-06-22T18:00:29","modified_gmt":"2026-06-22T15:00:29","slug":"support-tools","status":"publish","type":"page","link":"https:\/\/support.withsecure.com\/fi\/support-tools\/","title":{"rendered":"Support tools"},"content":{"rendered":"<section\n    class=\"wp-block-support-banner edwp-block wp-block-support-banner--bg-light-gray layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n            <div class=\"wp-block-support-banner__container\">\n        <div class=\"wp-block-support-banner__content-wrapper\">\n                        <div class=\"wp-component-content wp-component-content--default wp-block-support-banner__content\">\n            <h2 class=\"wp-component-heading text--h2 wp-component-content__title\">\n    Tukity\u00f6kalut<\/h2>                    <div class=\"wp-component-content__inner\">\n                                    <div class=\"wp-component-content__content wysiwyg\">\n                        <div class=\"wp-component-paragraph \">\n    <h4>WithSecure-insin\u00f6\u00f6rien kehitt\u00e4m\u00e4t vianm\u00e4\u00e4ritys- ja korjausty\u00f6kalut.<br \/>\nK\u00e4yt\u00e4 n\u00e4it\u00e4, kun ongelmaa ei ole saatu ratkaistua tavanomaisilla vianm\u00e4\u00e4ritystoimenpiteill\u00e4.<\/h4>\n<\/div>\n                    <\/div>\n                                                            <\/div>\n                <\/div>                                <\/div>\n    <\/div>\n<\/section>\n<section\n    class=\"wp-block-one-column-block edwp-block js-wp-block-one-column-block wp-block-one-column-block--content-1 layout--spacing-xxxl-top layout--none-bottom\"\n    >\n    <div class=\"wp-block-one-column-block__container\">\n                                                                                                                            <div class=\"wp-component-paragraph wp-block-one-column-block__paragraph fade-in\">\n    <p><strong><span class=\"notice-label\">Huomautus: Noudata <\/span>kunkin ty\u00f6kalun mukana toimitettuja ohjeita ennen kuin jatkat.<\/strong><\/p>\n<\/div>\n                                                                                <\/div>\n<\/section>\n<section\n    class=\"wp-block-cards edwp-block wp-block-cards--col-1 layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n    <div class=\"wp-block-cards__container\">\n        <div class=\"wp-component-content wp-component-content--default wp-block-cards__content\">\n            <h2 class=\"wp-component-heading text--h3 wp-component-content__title\">\n    Windows<\/h2>                <\/div>                                            <div class=\"wp-block-cards__cards row-load\">\n                    <article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Tukity\u00f6kalu (WSDIAG)        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                K\u00e4yt\u00e4, kun: jokin vaikuttaa olevan vialla ja tarvitset vianm\u00e4\u00e4ritysraportin, jonka voit toimittaa tukipalvelulle. Ker\u00e4\u00e4 yksityiskohtaisia tietoja j\u00e4rjestelm\u00e4st\u00e4si ja sen kokoonpanosta vianm\u00e4\u00e4rityst\u00e4 varten.             <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--primary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/support\/tools\/fsdiag\/wsdiag_standalone.exe?_gl=1*1vzq761*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzg1MDQ0OTMkbzQ2MSRnMSR0MTc3ODUwNTU2NCRqMjIkbDAkaDE3OTEzMTczMjE.\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--secondary wp-component-card__button\" href=\"https:\/\/community.withsecure.com\/en\/kb\/articles\/32396-how-to-create-or-generate-a-wsdiag-diagnostics-file-on-a-windows-computer?_gl=1*1hwht2s*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzk0NjU3MzIkbzE2JGcxJHQxNzc5NDY1NzMzJGo1OSRsMCRoMTY3NjI4MTEyMQ..\">Ohjeet<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#offsite'><\/use>\n            <\/svg><\/a>                                                <\/div>\n            <\/div>\n<\/article>\n<article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                WithSecure-yhteysty\u00f6kalu        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                K\u00e4yt\u00e4, kun: agentti ei muodosta yhteytt\u00e4 tai haluat tarkistaa yhteyden toimivuuden ennen asennusta. Tarkistaa, p\u00e4\u00e4seek\u00f6 is\u00e4nt\u00e4kone WithSecure-taustaj\u00e4rjestelmiin. Suorita ennen tuotteen asennusta tai sulkeaksesi pois yhteysongelman mahdollisuuden vian syyn\u00e4.              <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--primary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/connectivitytool\/ConnectionChecker.exe?_gl=1*1bbw3no*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzg1MDQ0OTMkbzQ2MSRnMSR0MTc3ODUwNTcwOSRqNCRsMCRoMTc5MTMxNzMyMQ..\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                            <\/div>\n            <\/div>\n<\/article>\n<article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                FSAUA-nollausohjelma        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                K\u00e4yt\u00e4, kun: virustunnisteet ovat vanhentuneet tai automaattiset p\u00e4ivitykset eiv\u00e4t en\u00e4\u00e4 toimi. Nollaa WithSecure Automatic Update Agent (FSAUA) -ohjelman. Toimii Client Security-, Server Security-, Email and Server Security- sek\u00e4 Elements EPP for Computers -ohjelmistoissa.              <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--primary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/support\/tools\/FSAUA-Reset\/fsaua-reset.exe?_gl=1*5i297m*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzg1MDQ0OTMkbzQ2MSRnMSR0MTc3ODUwNTczNiRqNjAkbDAkaDE3OTEzMTczMjE.\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                            <\/div>\n            <\/div>\n<\/article>\n<article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Poistoty\u00f6kalu        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                K\u00e4yt\u00e4, kun: tuotteen normaali poisto on ep\u00e4onnistunut. Poistaa WithSecure-tuotteet Windowsista pakotetusti. Toimii seuraavien tuotteiden kanssa: Business Suite, Email and Server Security, Elements EPP for Computers ja Elements EDR.              <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--primary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/uninstallationtool\/WsUninstallationTool.exe?_gl=1*9bz0oj*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzg1MDQ0OTMkbzQ2MSRnMSR0MTc3ODUwNTczNiRqNjAkbDAkaDE3OTEzMTczMjE.\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--secondary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/uninstallationtool\/readme.txt?_gl=1*kqfg2n*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzk0NjU3MzIkbzE2JGcxJHQxNzc5NDY1OTQ4JGo2MCRsMCRoMTY3NjI4MTEyMQ..\">Readme-tiedosto<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                <\/div>\n            <\/div>\n<\/article>\n                <\/div>\n                                                <\/div>\n<\/section>\n<section\n    class=\"wp-block-cards edwp-block wp-block-cards--col-1 layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n    <div class=\"wp-block-cards__container\">\n        <div class=\"wp-component-content wp-component-content--default wp-block-cards__content\">\n            <h2 class=\"wp-component-heading text--h3 wp-component-content__title\">\n    Mac OS<\/h2>                <\/div>                                            <div class=\"wp-block-cards__cards row-load\">\n                    <article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Tukity\u00f6kalu (WSDIAG)        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                K\u00e4yt\u00e4, kun: jokin vaikuttaa olevan vialla ja tarvitset vianm\u00e4\u00e4ritysraportin, jonka voit toimittaa tukipalvelulle. Ker\u00e4\u00e4 yksityiskohtaisia tietoja j\u00e4rjestelm\u00e4st\u00e4si ja sen kokoonpanosta vianm\u00e4\u00e4rityst\u00e4 varten.             <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--primary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/support\/tools\/fsdiag\/mac\/Support%20Tool.zip?_gl=1*tw96uz*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzg1MDQ0OTMkbzQ2MSRnMSR0MTc3ODUwNTg2OSRqNjAkbDAkaDE3OTEzMTczMjE.\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--secondary wp-component-card__button\" href=\"https:\/\/community.withsecure.com\/en\/kb\/articles\/32438-how-do-i-generate-wsdiag-diagnostic-logs-on-withsecure-mac-products?_gl=1*1jledo7*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzk0NjU3MzIkbzE2JGcxJHQxNzc5NDY2MDE1JGo1OCRsMCRoMTY3NjI4MTEyMQ..\">Ohjeet<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#offsite'><\/use>\n            <\/svg><\/a>                                                <\/div>\n            <\/div>\n<\/article>\n<article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Poistoty\u00f6kalu        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                K\u00e4yt\u00e4, kun: tuotteen normaali poisto on ep\u00e4onnistunut. Poistaa WithSecure-tuotteet Mac-tietokoneelta pakotetusti. Toimii Client Security for Mac- ja Elements EPP for Computers for Mac -ohjelmistoissa.              <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--primary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/support\/tools\/uitool\/mac\/MacProtection\/uninstall_MacProtection\/uninstall.zip?_gl=1*491hax*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzg1MDQ0OTMkbzQ2MSRnMSR0MTc3ODUwNTg2OSRqNjAkbDAkaDE3OTEzMTczMjE.\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--secondary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/support\/tools\/uitool\/mac\/MacProtection\/readme.txt?_gl=1*cob7ko*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzk0NjU3MzIkbzE2JGcxJHQxNzc5NDY2MDE1JGo1OCRsMCRoMTY3NjI4MTEyMQ..\">Readme-tiedosto<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                <\/div>\n            <\/div>\n<\/article>\n                <\/div>\n                                                <\/div>\n<\/section>\n<section\n    class=\"wp-block-cards edwp-block wp-block-cards--col-1 layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n    <div class=\"wp-block-cards__container\">\n        <div class=\"wp-component-content wp-component-content--default wp-block-cards__content\">\n            <h2 class=\"wp-component-heading text--h3 wp-component-content__title\">\n    Linux<\/h2>                <\/div>                                            <div class=\"wp-block-cards__cards row-load\">\n                    <article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Tukity\u00f6kalu (WSDIAG)        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                K\u00e4yt\u00e4, kun: jokin vaikuttaa olevan vialla ja tarvitset vianm\u00e4\u00e4ritysraportin, jonka voit toimittaa tukipalvelulle. Ker\u00e4\u00e4 yksityiskohtaisia tietoja j\u00e4rjestelm\u00e4st\u00e4si ja sen kokoonpanosta vianm\u00e4\u00e4rityst\u00e4 varten.             <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--primary wp-component-card__button\" href=\"https:\/\/download.withsecure.com\/support\/tools\/fsdiag\/linux\/fsdiag.zip?_gl=1*1415916*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzg1MDQ0OTMkbzQ2MSRnMSR0MTc3ODUwNjAyOSRqNjAkbDAkaDE3OTEzMTczMjE.\">Download<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#download'><\/use>\n            <\/svg><\/a>                                                                                                                            <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--secondary wp-component-card__button\" href=\"https:\/\/community.withsecure.com\/en\/kb\/articles\/5514-how-do-i-create-an-wsdiag-file-on-linux-systems?_gl=1*1c5bqpw*_ga*MTg5NjE2MzUxLjE3NjQ2ODcxMzc.*_ga_JLQDXM031F*czE3Nzk0NjU3MzIkbzE2JGcxJHQxNzc5NDY2MTcyJGo2MCRsMCRoMTY3NjI4MTEyMQ..\">Ohjeet<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#offsite'><\/use>\n            <\/svg><\/a>                                                <\/div>\n            <\/div>\n<\/article>\n                <\/div>\n                                                <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3819","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/pages\/3819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/comments?post=3819"}],"version-history":[{"count":1,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/pages\/3819\/revisions"}],"predecessor-version":[{"id":3820,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/pages\/3819\/revisions\/3820"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=3819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}