{"id":4017,"date":"2026-06-08T18:04:59","date_gmt":"2026-06-08T15:04:59","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4017"},"modified":"2026-06-08T18:04:59","modified_gmt":"2026-06-08T15:04:59","slug":"withsecure-web-content-control-is-blocking-pages-which-should-not-be-blocked","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fi\/support-articles\/withsecure-web-content-control-is-blocking-pages-which-should-not-be-blocked\/","title":{"rendered":"WithSecure Web Content Control is blocking pages, which should not be blocked"},"content":{"rendered":"<h3>Issue:<\/h3>\n<ul>\n<li>Web Content control is blocking pages by claiming they have been rated, for example, as adult material, even though the web page has nothing to do with that rating. The category is wrong.<\/li>\n<li>How do I whitelist sites\u00a0for WithSecure Elements Endpoint Protection for Computer and Server?<\/li>\n<li>How do I whitelist sites\u00a0for Client Security and Server Security?<\/li>\n<li>I want to access a site but Browsing Protection blocks it. What can\u00a0I do?<\/li>\n<\/ul>\n<h3>Resolution:<\/h3>\n<p>You can report wrongly blocked pages and websites with incorrect categories by opening a Sample Validation ticket through the Elements portal: <a href=\"https:\/\/support.withsecure.com\/userguides\/product.html#business\/elements-welcome\/latest\/en\/submitting_a_url_sample-latest-en\" target=\"_blank\">Submitting a URL sample | Welcome to WithSecure Elements | Latest | WithSecure User Guides<\/a>\u00a0<\/p>\n<p>If you need to immediately have access to the website, you can whitelist the URL in the Elements profile that is in use on the device:<\/p>\n<p>\u00a0<\/p>\n<ol>\n<li>Log in to the Elements Endpoint Protection portal<\/li>\n<li>Go to <strong>Security configurations &gt;\u00a0<\/strong><b>Profiles <\/b>using the left-side menu<\/li>\n<li>Open the profile you want to modify<\/li>\n<li>Click on <b>Browsing Protection<\/b> from the left-side menu<\/li>\n<li>Scroll down to <b>Sites<\/b><\/li>\n<li>Add the site you want to whitelist to the <b>Allowed sites<\/b>-list<\/li>\n<li>Click <b>Save profile<\/b>\u00a0<\/li>\n<\/ol>\n<p>To whitelist webpages using the Business Suite Policy Manager:<\/p>\n<ol style=\"box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;list-style-type: decimal;padding-inline-start: 40px;color: #181818;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;\">\n<li style=\"box-sizing: border-box;\">Log in to Policy Manager Console<\/li>\n<li style=\"box-sizing: border-box;\">Highlight a host or policy domain from the Domain Tree<\/li>\n<li style=\"box-sizing: border-box;\">Go to the\u00a0<strong style=\"box-sizing: border-box;font-weight: bold;\">Settings\u00a0<\/strong>tab<\/li>\n<li style=\"box-sizing: border-box;\">Go to\u00a0<strong style=\"box-sizing: border-box;font-weight: bold;\">Web content control\u00a0<\/strong>settings<\/li>\n<li style=\"box-sizing: border-box;\">Click\u00a0<strong style=\"box-sizing: border-box;font-weight: bold;\">Add\u00a0<\/strong>from the right side of the\u00a0<strong style=\"box-sizing: border-box;font-weight: bold;\">Trusted sites\u00a0<\/strong>list<\/li>\n<li style=\"box-sizing: border-box;\">Add the site or domain URL in the address field<\/li>\n<li style=\"box-sizing: border-box;\">Distribute the policy (Ctrl + D)<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<p><b>Observe <\/b>that you might have to empty your web browser cache for the changes to take immediate effect. This applies to both set of instructions listed above and to when you receive a notification from the labs that they have updated a page rating.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Web Content control is blocking pages, which shouldn&#8217;t be blocked<\/p>\n","protected":false},"template":"","support_article_product":[104],"class_list":["post-4017","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000014147","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:04:59","import_hash":"3787f981ecc06397aff8dbd86e7834a08b358e45","vanilla_article_id":29356,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/29356-withsecure-web-content-control-is-blocking-pages-which-should-not-be-blocked","vanilla_kb_id":30,"vanilla_category_id":106,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/4017","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=4017"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=4017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}