{"id":4025,"date":"2026-07-06T15:15:08","date_gmt":"2026-07-06T12:15:08","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4025"},"modified":"2026-07-06T15:15:08","modified_gmt":"2026-07-06T12:15:08","slug":"withsecure-technical-support-engineer-elements-portal-access-during-a-support-request","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fi\/support-articles\/withsecure-technical-support-engineer-elements-portal-access-during-a-support-request\/","title":{"rendered":"WithSecure Technical Support Engineer Elements portal access during a support request"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>When opening a support request to WithSecure, a Technical Support Engineer may access your Elements company account when handling a support request.\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>When you open a support request with WithSecure, the Technical Support Engineer assigned to your case may need to access your Elements company account in order to investigate the issue. In such cases, the Technical Support Engineer will be temporarily granted read-only access to the company account, allowing them to review any products associated with the Elements company account.<br \/>Once a Technical Support Engineer has been added to the company account, their user account will appear on the Security <strong>Administrators page<\/strong> of the<strong> Elements Security Center<\/strong>. Upon resolution of the support request, the user account will be promptly removed from the company account.<\/p>\n<p>The support account used for this purpose is:<br \/>name+support@withsecure.com<\/p>\n<p>You can read about WithSecure&#39;s privacy policy from <a href=\"https:\/\/www.withsecure.com\/en\/about-us\/legal\/privacy#privacy\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>WithSecure Technical Support Engineer Elements may access your company account when handling a support request.\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4025","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013228","source_version":3,"source_system":"salesforce","source_date_updated":"2026-07-06 12:15:08","import_hash":"c469ba075adf9478f98a68bf7c3c722063ac55e6","vanilla_article_id":32269,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32269-withsecure-technical-support-engineer-elements-portal-access-during-a-support-request","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/4025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=4025"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=4025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}