{"id":4072,"date":"2026-09-04T10:44:03","date_gmt":"2026-09-04T07:44:03","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4072"},"modified":"2026-09-04T10:44:03","modified_gmt":"2026-09-04T07:44:03","slug":"when-submitting-an-eorder-via-withsecure-partner-portal-the-order-remains-in-in-progress-status","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fi\/support-articles\/when-submitting-an-eorder-via-withsecure-partner-portal-the-order-remains-in-in-progress-status\/","title":{"rendered":"When submitting an eorder via WithSecure Partner Portal, the order remains in &#8221;provisioning error&#8221; status."},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>When a reseller partner submits an eorder via WithSecure Partner Portal, the order remains in &quot;Provisioning Error&quot; status. What to do if this happens?\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>If the order has ended in Provisioning Error status, it means that it must be fixed manually by the WithSecure Order Services team. Initially, just wait a while (up to 2 hours). If the problem persist, open a support request and share a screenshot of the actual order (with the customer details and status visible).<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When I submit an eorder via F-Secure Partner Portal, the order remains in &#8221;In progress&#8221; status. How can I fix this so I can provide my customer with the required license(s)?<\/p>\n","protected":false},"template":"","support_article_product":[104],"class_list":["post-4072","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005608","source_version":3,"source_system":"salesforce","source_date_updated":"2026-09-04 07:44:03","import_hash":"51b3d4a24439505354dee634dc7ad74941452c6f","vanilla_article_id":29345,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/29345-when-submitting-an-eorder-via-withsecure-partner-portal-the-order-remains-in-in-progress-status","vanilla_kb_id":30,"vanilla_category_id":106,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/4072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=4072"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=4072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}