{"id":4094,"date":"2026-06-08T18:01:46","date_gmt":"2026-06-08T15:01:46","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4094"},"modified":"2026-06-08T18:01:46","modified_gmt":"2026-06-08T15:01:46","slug":"unable-to-launch-the-f-secure-policy-manager-console-15-30","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fi\/support-articles\/unable-to-launch-the-f-secure-policy-manager-console-15-30\/","title":{"rendered":"Unable to launch the F-Secure Policy Manager Console 15.30"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>The user is unable to launch F-Secure Policy Manager Console<\/p>\n<h3>Resolution:<\/h3>\n<p>To try to resolve this issue, try the following troubleshooting steps in order.<\/p>\n<p>1. If the Policy Manager Console settings-file gets corrupted, Policy Manager Console might fail to start. To fix this issue, try deleting the following file.<\/p>\n<p>C:\\Program Files (x86)\\F-Secure\\Administrator\\lib\\Administrator.properties<\/p>\n<p>This file can be deleted and PMC will recreate the file at next startup.\u00a0<\/p>\n<p>2. Verify if the following F-Secure services are started:<\/p>\n<ul>\n<li><b>F-Secure Policy Manager Server<\/b><\/li>\n<li><b>F-Secure Policy Manager Update Server<\/b><\/li>\n<\/ul>\n<p>If the services are not running, start the services manually and launch the F-Secure Policy Manager Console. If the F-Secure Policy Manager Server service refuses to start, make sure the HTTP and HTTPS ports used by the service are not in use already.\u00a0<\/p>\n<p>3. If necessary, you can reinstall Policy Manager Server on top of the existing installation.<\/p>\n<p>4. In the event that this still fails a recovery of the H2DB should be attempted, to do so please follow the instructions from here\u00a0 &#8211;\u00a0<a href=\"https:\/\/community.withsecure.com\/en\/kb\/articles\/5639-using-the-policy-manager-for-windows-database-recovery-tool-version-10-00-and-later\" target=\"_blank\" rel=\"noopener\">https:\/\/community.withsecure.com\/en\/kb\/articles\/5639-using-the-policy-manager-for-windows-database-recovery-tool-version-10-00-and-later<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The F-Secure Policy Manager Console is not launching<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4094","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000014094","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:01:46","import_hash":"03fd6130458fff41779b2394711006764c76bb32","vanilla_article_id":32302,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32302-unable-to-launch-the-f-secure-policy-manager-console-15-30","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/4094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=4094"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=4094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}