{"id":4119,"date":"2026-06-08T18:01:30","date_gmt":"2026-06-08T15:01:30","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4119"},"modified":"2026-06-08T18:01:30","modified_gmt":"2026-06-08T15:01:30","slug":"real-time-scanning-is-not-enabled-on-a-macos-mojave-10-14-or-later-macos-computer","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fi\/support-articles\/real-time-scanning-is-not-enabled-on-a-macos-mojave-10-14-or-later-macos-computer\/","title":{"rendered":"Real-time scanning is not enabled on a MacOS Mojave (10.14) or later MacOS computer"},"content":{"rendered":"

Issue:<\/h3>\n

This article applies to the following WithSecure products: Elements Agent for Mac, Client Security for Mac<\/p>\n

WithSecure product is installed on a Mac computer but the user interface shows that computer is not protected and that the real-time scanning is not activated.<\/p>\n

Resolution:<\/h3>\n

After installation of the Mac product on macOS Mojave or later, a red F-Secure (X) icon may appear when running real-time scanning.<\/p>\n

This is due to a new security feature, which was been introduced in macOS High Sierra (10.13).
During first time installation, the security feature requires you to allow system software from F-Secure.
Until the software is allowed, real-time scanning will fail.<\/p>\n

Once the installation is complete, allow WithSecure software as follows:<\/p>\n

    \n
  1. Go to\u00a0System Preferences<\/strong>\u00a0><\/b>\u00a0Security & Privacy<\/strong>, and select the\u00a0General<\/strong>\u00a0tab.<\/li>\n
  2. Click\u00a0Allow.<\/strong>\u00a0Once this is done, the icon status changes to normal and the error message disappears.<\/li>\n<\/ol>\n

    Note<\/b>: The steps described must be performed locally on the machine and not remotely.<\/p>\n

    Full instructions with pictures:\u00a0https:\/\/community.f-secure.com\/psb-en\/kb\/articles\/5688-issue-with-real-time-scanning-after-computer-protection-for-mac-installation-on-macos-high-sierra<\/a><\/p>\n

    In case the mentioned solution above does not work, carry out the following solutions one by one and verify if the real-time scanning could be enabled.<\/p>\n

    Solution 1:<\/b><\/p>\n

      \n
    1. Check in System Preferences<\/strong> > Security & Privacy<\/strong> > Privacy<\/strong> > Accessibility<\/strong><\/b> and remove or disable 3rd party accessibility software such as the Better Touch Tool or MagicPrefs.<\/li>\n
    2. Go to System Preferences<\/strong> > <\/b>Security & Privacy.<\/b><\/strong><\/li>\n
    3. Select the General<\/strong> tab.<\/li>\n
    4. Click the Allow<\/strong> button.<\/li>\n<\/ol>\n

      Solution 2:<\/b><\/p>\n

        \n
      1. Check in System Preferences <\/strong> > Keyboard <\/strong> > Shortcuts<\/strong> > Full keyboard access<\/strong><\/b> to enable full keyboard access.<\/li>\n
      2. Go to System Preferences<\/strong> > Security & Privacy<\/strong><\/b>, and select the General<\/strong> tab.<\/li>\n
      3. Use Tab key to move the focus on the Allow <\/b>button<\/li>\n
      4. Press Spacebar<\/b> on your keyboard while the Allow<\/b> button is active.<\/li>\n<\/ol>\n

        Solution 3:<\/b>
        Add F-Secure Team ID (6KALSAFZJC)<\/b> to the list of approved kext developers by using "spctl kext-consent add 6KALSAFZJC<\/i>"<\/b> command in the Recovery mode.<\/p>\n

        1) Startup the Mac in recovery mode
        2) Click the Utilities menu and select Terminal.
        3) Enter the following command:
        spctl kext-consent add 6KALSAFZJC
        4) Press Enter
        5) Close the Terminal app and restart<\/p>\n

        F-Secure product in installed on a Mac computer with High Sierra or higher of version of Mac OSX and the real-time scanning is not activated.<\/p>\n","protected":false},"template":"","support_article_product":[104],"class_list":["post-4119","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005723","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:01:30","import_hash":"526956d8b2c45f47a04bda601e812887cd764c8a","vanilla_article_id":29451,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/29451-real-time-scanning-is-not-enabled-on-a-macos-mojave-10-14-or-later-macos-computer","vanilla_kb_id":30,"vanilla_category_id":106,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/4119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=4119"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=4119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

        Refer to the following page for more detail information:\u00a0
        https:\/\/developer.apple.com\/library\/content\/technotes\/tn2459\/_index.html#\/\/apple_ref\/doc\/uid\/DTS40017658-CH1-TNTAG4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"