{"id":4186,"date":"2026-06-08T18:00:21","date_gmt":"2026-06-08T15:00:21","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4186"},"modified":"2026-06-08T18:00:21","modified_gmt":"2026-06-08T15:00:21","slug":"i-receive-notifications-from-software-updater-concerning-new-updates-for-citrix-receiver-can-i-install-them-by-using-the-policy-manager-console","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fi\/support-articles\/i-receive-notifications-from-software-updater-concerning-new-updates-for-citrix-receiver-can-i-install-them-by-using-the-policy-manager-console\/","title":{"rendered":"I receive notifications from Software Updater concerning new updates for Citrix Receiver. Can I install them by using the Policy Manager console?"},"content":{"rendered":"

Issue:<\/h3>\n

New updates for some software such as Citrix Receiver appear on the Software Updates list in Policy Manager console Software Updater. Whenever I try to download and install them, I receive the following status message: The update package must be downloaded manually<\/i><\/b>.<\/p>\n

What does it mean and how can I install the newest updates?<\/p>\n

Resolution:<\/h3>\n

The message means that the updates must be downloaded directly from the Citrix Receiver official website<\/a>. After downloading the updates, install them manually as it is not possible to do it via the Policy Manager console or by using Software Updater.\u00a0<\/p>\n

The reason why it is not possible is that more and more sites require authentication (e.g. "I'm not a robot" captcha).\u00a0<\/p>\n

In those cases where Software Updater cannot download the updates, it advises that an update is available and can be installed manually to ensure security.<\/p>\n","protected":false},"excerpt":{"rendered":"

New updates for some softwares such as Citrix Receiver appear on the Software Updater’s list in Policy Manager console. Whenever I try to download and install them, I receive the following message: ”The update package must be downloaded manually”<\/i><\/b>. What does it mean and how can I install the newest updates?<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4186","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005662","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:00:21","import_hash":"8a17db8fa68ce1df52006ef07961399932e201b5","vanilla_article_id":32356,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32356-i-receive-notifications-from-software-updater-concerning-new-updates-for-citrix-receiver-can-i-install-them-by-using-the-policy-manager-console","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/4186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=4186"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=4186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}