{"id":4260,"date":"2026-06-08T17:57:51","date_gmt":"2026-06-08T14:57:51","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4260"},"modified":"2026-06-08T17:57:51","modified_gmt":"2026-06-08T14:57:51","slug":"how-to-remove-a-device-in-the-elements-security-center","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fi\/support-articles\/how-to-remove-a-device-in-the-elements-security-center\/","title":{"rendered":"How to remove a device in the Elements Security Center?"},"content":{"rendered":"

Issue:<\/h3>\n

How to remove an Elements EPP for Computers or EPP for Servers device in the Elements Security Center? How to release a license?\u00a0<\/p>\n

Resolution:<\/h3>\n

You can remove devices from the <\/font>Elements Security Center\u00a0by following the steps below. Once a device has been removed from the <\/font>Elements Security Center, the license it was using can be used on another device.\u00a0<\/font><\/p>\n

Note:<\/strong> Removing a device from the Endpoint Security Center's\u00a0Devices\u00a0<\/strong>page does not uninstall Elements Agent from the device. If you want to uninstall Elements Agent remotely and at the same time release the license, you can follow the instructions at the end of this article.<\/font><\/p>\n

How to remove a device and blocks the device to register back:<\/font><\/p>\n

    \n
  1. Log in to the <\/font>Elements Security Center<\/strong> at https:\/\/elements.withsecure.com<\/li>\n
  2. Select Environment<\/strong><\/li>\n
  3. Go to the\u00a0Devices\u00a0<\/b>page\u00a0<\/font><\/li>\n
  4. Click on the white box on the left side of the device name, a menu will pop-up from the bottom<\/font><\/li>\n
  5. Click on the Re<\/strong>m<\/strong>ove device\u00a0<\/b>button<\/font>\n
      \n
    • Leave the "Block device from returning" checkbox empty if you plan to reinstall Elements Agent to the device<\/li>\n
    • Tick the\u00a0"Block device from returning" checkbox if you don't want the device to be able to reconnect to the portal<\/font><\/li>\n<\/ul>\n<\/li>\n
    • Click Remove device<\/strong><\/font><\/li>\n<\/ol>\n

      If you have ticked the "Block device from returning"\u00a0 and want to re-install Elements Agent on that device, you will need to restore the device from the block list.<\/p>\n

      To restore devices from block list:<\/font><\/p>\n

        \n
      1. Log in to the <\/font>Elements Security Center<\/strong> at https:\/\/elements.withsecure.com<\/li>\n
      2. Select Environment<\/strong><\/li>\n
      3. Go to the\u00a0Devices\u00a0<\/strong>page<\/font><\/li>\n
      4. Click on the\u00a0three dots<\/b>\u00a0on the right side of the Devices\u00a0<\/strong>title<\/font><\/li>\n
      5. Click\u00a0Manage removed devices<\/strong><\/li>\n
      6. Click on the three dots\u00a0<\/strong>on the right side of the device that has\u00a0Device State\u00a0<\/strong>as blocked\u00a0<\/strong><\/font><\/li>\n
      7. Click\u00a0Activate device<\/strong><\/font><\/li>\n<\/ol>\n

        How to remotely uninstall Elements Agent:<\/p>\n

          \n
        1. Log in to the <\/font>Elements Security Center<\/strong> at https:\/\/elements.withsecure.com<\/li>\n
        2. Select Environment<\/strong><\/li>\n
        3. Go to the\u00a0Devices\u00a0<\/b>page\u00a0<\/font><\/li>\n
        4. Select the device (a menu will appear from the bottom of the page)<\/font><\/li>\n
        5. Click\u00a0Uninstall > Uninstall device<\/strong><\/font><\/li>\n<\/ol>\n

          Note:<\/strong> Remote uninstall operation is only available for Windows devices\u00a0<\/p>\n

          Once the operation has gone through, Elements Agent will be uninstalled from the device and the device will be automatically removed from the\u00a0Devices\u00a0<\/strong>page and the license will be released.\u00a0<\/font><\/p>\n","protected":false},"excerpt":{"rendered":"

          How to remove an Elements EPP for Computers or EPP for Servers device in the Elements Security Center? How to release a license?<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4260","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000012231","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:57:51","import_hash":"207486b923c6329461b6462989fe553d8d23f8fe","vanilla_article_id":31264,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31264-how-to-remove-a-device-in-the-elements-security-center","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/4260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=4260"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=4260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}