{"id":4384,"date":"2026-06-08T17:53:03","date_gmt":"2026-06-08T14:53:03","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4384"},"modified":"2026-06-08T17:53:03","modified_gmt":"2026-06-08T14:53:03","slug":"elements-endpoint-protection-software-updater-is-showing-excluded-from-automatic-installation-for-critical-updates-that-are-not-excluded-in-profiles","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fi\/support-articles\/elements-endpoint-protection-software-updater-is-showing-excluded-from-automatic-installation-for-critical-updates-that-are-not-excluded-in-profiles\/","title":{"rendered":"Elements Endpoint Protection Software Updater is showing ”Excluded from automatic installation” for Critical Updates that are not excluded in Profiles"},"content":{"rendered":"

Issue:<\/h3>\n

I have an issue with Elements Endpoint Protection (EPP for Computers or EPP for Servers) Software Updater,\u00a0where one or more updates are not auto-updating due to the status "Excluded from the automatic installation", even though these updates are not excluded in the Software Updater list of the profile that is\u00a0assigned to the devices.\u00a0<\/p>\n

\u00a0<\/p>\n

Resolution:<\/h3>\n
    <\/ol>\n

    When Microsoft updates are installing from both Software Updater (SWUP)\u00a0and Windows Server Update Services (WSUS), it can cause possible conflict.\u00a0<\/p>\n

    You can choose from the following options:<\/p>\n

      \n
    1. Install updates manually from the\u00a0Elements Endpoint Protection<\/b>\u00a0portal<\/b><\/li>\n
    2. Disable WSUS <\/b>setup<\/li>\n
    3. Enable WSUS <\/b>override. Steps:\n
        \n
      • Login to Elements Endpoint Protection<\/b>\u00a0portal<\/b><\/li>\n
      • Go to\u00a0Security Configurations<\/strong>\u00a0>\u00a0Profiles\u00a0<\/b>and select the profile to amend<\/li>\n
      • Under Software Updater<\/b> enable "If WSUS is in use, both Software Updater and WSUS install Microsoft updates<\/i>"<\/li>\n<\/ul>\n<\/li>\n
      • Exclude the selected updates even from scanning on the portal<\/b>\u00a0so\u00a0these updates are not seen, and just\u00a0let WSUS<\/b>\u00a0manage these updates.\u00a0<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

        Critical updates that are not excluded in Profiles are being excluded from Software Updater Automatic installation for Elements EPP for Servers<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4384","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013742","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:53:03","import_hash":"393cad0e90c865b77cc22f6e443c85addae3154e","vanilla_article_id":32476,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32476-elements-endpoint-protection-software-updater-is-showing-excluded-from-automatic-installation-for-critical-updates-that-are-not-excluded-in-profiles","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/4384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=4384"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=4384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}