Malware protection status for a device is shown as "Not applicable" on the Elements Security Center portal's Environment > Devices<\/strong> page.\u00a0<\/p>\n Why is it showing such status?\u00a0<\/p>\n The status "Not Applicable" indicates that the subscription or client application does not support malware protection.<\/p>\n If the subscription used for the device is stand-alone "Elements Endpoint Detection and Response" or Elements Exposure Management, that product does not have malware protection functionality therefore it will show the status as "Not applicable".<\/p>\n","protected":false},"excerpt":{"rendered":" As per checking, one of our customer Malware protection status suddenly stated Not Applicable from Enabled.<\/p>\n May I know why the changes happen ?<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4738","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005021","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-07 07:11:00","import_hash":"88d0d9987f61a12bd191f7db60936b4db06bbe55","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/4738","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=4738"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=4738"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Resolution:<\/h3>\n