{"id":7973,"date":"2026-10-14T15:57:26","date_gmt":"2026-10-14T12:57:26","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=7973"},"modified":"2026-10-14T15:57:26","modified_gmt":"2026-10-14T12:57:26","slug":"the-allow-button-to-restore-files-from-quarantine-is-grayed-out-in-the-client-security-or-server-security-local-user-interface","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fi\/support-articles\/the-allow-button-to-restore-files-from-quarantine-is-grayed-out-in-the-client-security-or-server-security-local-user-interface\/","title":{"rendered":"The &#8221;Allow&#8221; button to restore files from quarantine is grayed out in the Client Security or Server Security local user interface"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>The <b>Allow<\/b> button to Restore files from quarantine is grayed out in the Client Security or Server Security local user interface in the App and file Control &gt; Quarantined tab. How to allow a local administrator user to allow a file to release it from quarantine?\u00a0<br \/>\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>You can allow a local admin user to restore files sent to quarantine by following these steps:<\/p>\n<ol>\n<li>Log in to Policy Manager console<\/li>\n<li>Select a host or domain from the Domain Tree<\/li>\n<li>Go to the<b>\u00a0<\/b><b>Settings\u00a0<\/b>tab<\/li>\n<li>Go to the\u00a0<b>Real-time scanning\u00a0<\/b>page<\/li>\n<li>Disable<b> Prevent users from adding scanning exclusion<\/b><\/li>\n<\/ol>\n<div style=\"margin-left: 40px;\">\u00a0<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&#8221;Allow&#8221; button to Restore from quarantine on Client Security 14.10 is grayed out. How can we allow this from Policy manager?<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-7973","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005454","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-14 12:57:26","import_hash":"0983e01762813bed7abe28bb5f27405cd5a1fa9a","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/7973","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=7973"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=7973"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}