{"id":7990,"date":"2026-10-15T15:21:27","date_gmt":"2026-10-15T12:21:27","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=7990"},"modified":"2026-10-15T15:21:27","modified_gmt":"2026-10-15T12:21:27","slug":"mac-device-missing-from-elements-portal-after-using-apple-time-machine-or-migration-assistant","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fi\/support-articles\/mac-device-missing-from-elements-portal-after-using-apple-time-machine-or-migration-assistant\/","title":{"rendered":"Mac device missing from Elements portal after using Apple Time Machine or Migration Assistant"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Mac device missing from Elements portal after using Apple Time Machine or Migration Assistant.\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>WithSecure Elements Agent for Mac doesn&#39;t support the use of Apple&#39;s Time Machine feature or Migration Assistant application. If an existing Elements Agent installation is synchronized from old laptop to new, it will most likely break because both the old and new devices would have the same Unique ID (UUID), therefore the Elements portal would recognize them as the one and the same device and only one would be visible in the Elements portal.\u00a0<\/p>\n<p>Both software can cause also other issues with the Elements Agent installation. We therefore recommend to uninstall Elements Agent using the WithSecure uninstallation tool for Mac and to reinstall Elements Agent if you encounter any issues after using any of these Apple features.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unable to assign license for second Macbook<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-7990","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005536","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-15 12:21:27","import_hash":"2aa783b1ed66a5b99764a9f6584d2feaa0780674","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/7990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=7990"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=7990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}