{"id":8028,"date":"2026-10-17T11:32:24","date_gmt":"2026-10-17T08:32:24","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=8028"},"modified":"2026-10-17T11:32:24","modified_gmt":"2026-10-17T08:32:24","slug":"linux-security-64-not-connecting-to-policy-manager-console","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fi\/support-articles\/linux-security-64-not-connecting-to-policy-manager-console\/","title":{"rendered":"Linux Security 64 not connecting to Policy Manager Console"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>After installing Linux Security 64, a host device hasn&#39;t reported itself in the Policy Manager Console&#39;s\u00a0<strong>Pending <\/strong>list or the host hasn&#39;t been automatically imported to the domain tree according to the import rules.\u00a0<\/p>\n<p>How to investigate why a Linux Security 64 device hasn&#39;t been able to connect to the Policy Manager Server?\u00a0<\/p>\n<h3>Resolution:<\/h3>\n<p>It is advised to check on the following for common root causes of the issue of Linux Security not\u00a0<\/p>\n<p>Verify the connectivity that the connection between the Linux host and the Policy Manager Server isn&#39;t blocked for example by a firewall rule. You may check with ping, curl, etc.<\/p>\n<p>Alternatively, if the Linux server has a graphical user interface (GUI)enabled, type in the Policy Manage Server&#39;s IP address in the web browser, and the expected message to receive is &quot;If you see this message, WithSecure Policy Manager Server is installed and working fine.&quot;\u00a0<\/p>\n<ul>\n<li><strong>If you do not receive this message:<\/strong> then the connection issue is not in the Linux Security 64 configuration but in the connectivity between the Linux host and the server where Policy Manager Servers is running. Check for any firewall\u00a0blocks or you may turn off the firewall by\u00a0running the &quot;fsav-config&quot; command and selecting <b>nofirewall<\/b><\/li>\n<li><strong>If you receive this message:<\/strong> Verify if the Policy Manager address (IP or hostname) was set correctly in the settings policy for Linux Security 64. You can in Policy Manager Console select either <strong>root <\/strong>or a policy domain from the domain tree and then on the <strong>Settings <\/strong>tab navigate to <strong>Linux &gt; Centralized <\/strong>management to check the Policy Manager Serverr address, HTTP port and HTTPS port settings. If the settings are incorrect, correct them and export a new Linux Security 64 installation package and reinstall.\u00a0<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In Policy Manager, several servers are installed with Linux Security is not listed under Domain Tree<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-8028","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005826","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-17 08:32:24","import_hash":"dacd0f28065f422819d113b9d26346cfaf0d7976","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/8028","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=8028"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=8028"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}