{"id":8068,"date":"2026-10-18T11:33:44","date_gmt":"2026-10-18T08:33:44","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=8068"},"modified":"2026-10-18T11:33:44","modified_gmt":"2026-10-18T08:33:44","slug":"onedrive-sharepoint-and-teams-protection-status-goes-to-disabled-or-disconnected-state-repeatedly","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fi\/support-articles\/onedrive-sharepoint-and-teams-protection-status-goes-to-disabled-or-disconnected-state-repeatedly\/","title":{"rendered":"OneDrive, SharePoint and Teams protection status goes to disabled or disconnected state repeatedly"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>We have tried enabling Elements Collaboration protection for OneDrive, SharePoint and Teams on the <strong>Cloud services <\/strong>page in the Elements Security Center portal, but the protection status for them goes to disabled or disconnected state repeatedly even if we try to re-enable the proction.<\/p>\n<p>Why is the protection status for OneDrive, SharePoint and Teams randomly disabled?<\/p>\n<h3>Resolution:<\/h3>\n<p>This can happen in two cases:<\/p>\n<p><strong>Permission issue: <\/strong>You need to make sure from Azure that the permissions for the Elements Collaboration Protection app have not been revoked.\u00a0<\/p>\n<p><strong>Microsoft issue<\/strong> <strong>(invalid token):<\/strong> Reauthentication is required. The should be a connect button under SharePoint tab when you are in the <strong>cloud services<\/strong> view and you have clicked the cloud service. Press that, and follow the on-screen instructions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have tried enabling Elements Collaboration protection for OneDrive, SharePoint and Teams on the Cloud services page in the Elements Security Center portal, but the protection status for them goes to disabled or disconnected state repeatedly even if we try to re-enable the proction.<\/p>\n<p>Why is the protection status for OneDrive, SharePoint and Teams randomly disabled?<\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-8068","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000006161","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-18 08:33:44","import_hash":"acd5c15b187858f1d6c351379d518128e1d68443","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/8068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=8068"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=8068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}