{"id":8074,"date":"2026-10-18T15:19:37","date_gmt":"2026-10-18T12:19:37","guid":{"rendered":"https:\/\/support.withsecure.com\/?post_type=support_article&#038;p=8074"},"modified":"2026-10-18T15:19:37","modified_gmt":"2026-10-18T12:19:37","slug":"change-subscription-button-remains-gray-in-the-elements-portal","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fi\/support-articles\/change-subscription-button-remains-gray-in-the-elements-portal\/","title":{"rendered":"Change subscription button remains gray in the Elements portal"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>When trying to change subscription key for an Elements Endpoint Protection device on the Elements Security Center portal&#39;s <strong>Environment &gt; Devices <\/strong>page, the <strong>Change subscription<\/strong> button remains grey and is unclickable. Unable to change subscription key due to this issue.<\/p>\n<h3>Resolution:<\/h3>\n<p>The\u00a0<strong>Change subscription\u00a0<\/strong>button can stay grayed out because of a few reasons:<\/p>\n<ul>\n<li>There are no licenses remaining on the subscription key you have selected from the drop-down menu.<\/li>\n<li>You have not selected a subscription key at all from the drop-down menu.\u00a0<\/li>\n<\/ul>\n<p>Note that in the new\u00a0<strong>Devices\u00a0<\/strong>view, you can no longer manually enter a subscription key, you need to select it from a drop-down menu. The drop-down menu is only filtered when you enter a subscription key to the search field.<\/p>\n<p>The drop-down menu only includes the subscription keys from the <strong>scope\u00a0<\/strong>you are currently in. So if you are a reseller partner and you want to move a device between two different company accounts, you will need to select the\u00a0<strong>Solution provider\u00a0<\/strong>scope from the\u00a0<strong>scope-selector\u00a0<\/strong>on top of the page so that the subscription key is listed in the drop-down menu.\u00a0<\/p>\n<p>Since the\u00a0<strong>Devices\u00a0<\/strong>page shows all the devices under a partner, you can add a\u00a0<strong>Company name equals\u00a0<\/strong>filter to show only the devices of the one customer company for whom you want to change subscription keys for.\u00a0<br \/>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When trying to change subscription for an Elements Endpoint Protection device in the portal, the\u00a0 Change subscription button remains grey and is unclickable.<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-8074","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000006225","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-18 12:19:37","import_hash":"f389af686c1e1062a9136953b181783191be2489","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/8074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=8074"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=8074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}