{"id":8978,"date":"2026-10-20T19:30:36","date_gmt":"2026-10-20T16:30:36","guid":{"rendered":"https:\/\/support.withsecure.com\/support-articles\/elements-endpoint-protection-software-updater-fails-to-install-third-party-application-update-due-to-failed-to-validate-downloaded-file-error\/"},"modified":"2026-10-20T19:30:36","modified_gmt":"2026-10-20T16:30:36","slug":"elements-endpoint-protection-software-updater-fails-to-install-third-party-application-update-due-to-failed-to-validate-downloaded-file-error","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fi\/support-articles\/elements-endpoint-protection-software-updater-fails-to-install-third-party-application-update-due-to-failed-to-validate-downloaded-file-error\/","title":{"rendered":"Elements Endpoint Protection Software Updater fails to install third-party application update due to &#8221;Failed to validate downloaded file&#8221; error"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Elements Endpoint Protection Software Updater fails to install third-party application update due to &quot;Failed to validate downloaded file&quot; error<\/p>\n<p>Example update installations that show this installation status:\u00a0<\/p>\n<ul>\n<li>7-zip\u00a0<\/li>\n<\/ul>\n<h3>Resolution:<\/h3>\n<p>The error &quot;Failed to validate downloaded file&quot; is caused by the &quot;install only signed updates&quot; setting in the Elements profile. If the update is not signed, installation will fail if this setting is enabled.\u00a0<\/p>\n<p>Follow this guide to allow to download and install unsigned third-party application updates:<\/p>\n<p>1. Log on to the Elements Security Center portal<br \/>2. Click the <strong>Security configurations &gt; <\/strong><strong>Profiles<\/strong> tab<br \/>3. Edit the current profile in use on the problematic devices<br \/>4. Go to the <strong>Software Updater <\/strong>settings page<br \/>5. Disable the &#39;<strong>Install only signed updates<\/strong>&#39; option<br \/>6. Click <strong>Save profile<\/strong><\/p>\n<p>Now try reproduce the issue by sending a software updater install operation to install the same updates to the devices from the Element Security Center portal.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are getting &#8221;Failed to validate downloaded file&#8221; error when installing third-party application update using Software Updater<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-8978","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005513","source_version":1,"source_system":"salesforce","source_date_updated":"2026-10-20 15:36:39","import_hash":"ee64c66c3ddf7e82f5d731f00e18d1b4291c007f","vanilla_article_id":"","vanilla_url":"","vanilla_kb_id":"","vanilla_category_id":"","machine_translated":false,"reactions_helpful_yes":"","reactions_helpful_no":""},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article\/8978","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/media?parent=8978"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fi\/wp-json\/wp\/v2\/support_article_product?post=8978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}