{"id":3545,"date":"2026-04-14T09:58:53","date_gmt":"2026-04-14T06:58:53","guid":{"rendered":"https:\/\/support.withsecure.com\/contact-support\/"},"modified":"2026-06-19T18:01:16","modified_gmt":"2026-06-19T15:01:16","slug":"contact-support","status":"publish","type":"page","link":"https:\/\/support.withsecure.com\/fr\/contact-support\/","title":{"rendered":"Contact support"},"content":{"rendered":"<section\n    class=\"wp-block-support-banner edwp-block wp-block-support-banner--bg-light-gray layout--spacing-xxxl-top layout--spacing-xxxl-bottom\"\n    >\n            <div class=\"wp-block-support-banner__container\">\n        <div class=\"wp-block-support-banner__content-wrapper\">\n                        <div class=\"wp-component-content wp-component-content--default wp-block-support-banner__content\">\n            <h2 class=\"wp-component-heading text--h2 wp-component-content__title\">\n    Contacter le service d&rsquo;assistance<\/h2>                    <div class=\"wp-component-content__inner\">\n                                    <div class=\"wp-component-content__content wysiwyg\">\n                        <div class=\"wp-component-paragraph \">\n    <h4>Recherchez une r\u00e9ponse ci-dessous ou choisissez un moyen de nous contacter si vous avez encore besoin d&rsquo;aide.<\/h4>\n<\/div>\n                    <\/div>\n                                                            <\/div>\n                <\/div>                            <div class=\"wp-block-support-banner__searchbar\">\n                    <div class=\"addsearch-standalone-searchbar-container\" style=\"--addsearch-searchbar-max-width: 600px;\"><\/div>\n                <\/div>\n                                <\/div>\n    <\/div>\n<\/section>\n<section\n    class=\"wp-block-service-status edwp-block js-wp-block-service-status\"\n    >\n    <div class=\"wp-block-service-status__container\">\n                <div id=\"status-container\" class=\"banner-layout\" style=\"--status-max-width: 1476px\"><\/div>\n    <\/div>\n<\/section>\n<section\n    class=\"wp-block-cards edwp-block wp-block-cards--col-3 layout--spacing-xxxl-top layout--spacing-l-bottom\"\n    >\n    <div class=\"wp-block-cards__container\">\n        <div class=\"wp-component-content wp-component-content--default wp-block-cards__content\">\n            <h3 class=\"wp-component-heading text--h3 wp-component-content__title\">\n    Choisissez un canal de contact<\/h3>                <\/div>                                            <div class=\"wp-block-cards__cards row-load\">\n                    <article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Demandez \u00e0 la Community        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Postez une question et obtenez des r\u00e9ponses d&#039;autres clients WithSecure, de prestataires de services g\u00e9r\u00e9s (MSP) et d&#039;ing\u00e9nieurs. Il se peut que votre question ait d\u00e9j\u00e0 trouv\u00e9 une r\u00e9ponse.             <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/community.withsecure.com\/\">Parcourir la Community<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:target=\"_blank\" rel=\"noopener noreferrer\" href='#offsite'><\/use>\n            <\/svg><\/a>                                            <\/div>\n            <\/div>\n<\/article>\n<article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Cr\u00e9er un ticket        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Envoyez-nous une demande d&#039;assistance et un ing\u00e9nieur de WithSecure vous r\u00e9pondra par e-mail. Cette option est particuli\u00e8rement adapt\u00e9e aux probl\u00e8mes non urgents ou lorsque vous avez besoin d&#039;une trace \u00e9crite.             <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/contact-support\/email-support\/\">Assistance par e-mail<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#arrow'><\/use>\n            <\/svg><\/a>                                            <\/div>\n            <\/div>\n<\/article>\n<article class=\"wp-component-card wp-block-cards__card wp-component-card--style-default\">\n    <div class=\"wp-component-card__content\">\n        <div>\n                                    <h2                            class=\"wp-component-card__title\"\n            >\n                Appeler le service d&#039;assistance        <\/h2>\n                    <\/div>\n                    <p class=\"wp-component-card__description\">\n                Discutez directement avec un expert produit. V\u00e9rifiez les num\u00e9ros de t\u00e9l\u00e9phone r\u00e9gionaux et les horaires d&#039;ouverture avant d&#039;appeler.             <\/p>\n                            <div class=\"wp-component-card__button-wrapper\">\n                                    <a class=\"wp-component-button btn btn--tertiary wp-component-card__button\" href=\"https:\/\/support.withsecure.com\/en\/contact-support\/call-support\/\">Consultez les chiffres et les horaires<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#arrow'><\/use>\n            <\/svg><\/a>                                            <\/div>\n            <\/div>\n<\/article>\n                <\/div>\n                                                <\/div>\n<\/section>\n<section\n    class=\"wp-block-api-articles-list edwp-block layout--none-top layout--spacing-xxxl-bottom\"\n    >\n    <div class=\"wp-block-api-articles-list__container\">\n        <h3 class=\"wp-component-heading text--h3 wp-block-api-articles-list__header\">\n    Articles les plus consult\u00e9s sur le d\u00e9pannage<\/h3>\n                <div\n            class=\"wp-block-api-articles-list__root js-api-articles-list-root\"\n            data-api-url=\"https:\/\/community.withsecure.com\/api\/v2\/articles?limit=5&#038;sort=-dateUpdated&#038;featured=true&#038;knowledgeBaseID=30&#038;expand=all\"\n            data-enable-links=\"1\"\n            data-show-last-updated=\"0\"\n        >\n            <ul class=\"wp-block-api-articles-list__list\" hidden><\/ul>\n\n            <p class=\"wp-block-api-articles-list__status\">\n                                    <em class=\"js-api-articles-list-loading\">Loading articles&hellip;<\/em>\n                            <\/p>\n        <\/div>\n    <\/div>\n\n        <template class=\"js-api-articles-list-item-template\">\n        <li class=\"wp-block-api-articles-list__item\">\n                            <a class=\"wp-block-api-articles-list__link\" data-field=\"url\" href=\"#\" target=\"_blank\" rel=\"noopener\">\n            \n                                <p class=\"wp-block-api-articles-list__name\" data-field=\"name\"><\/p>\n\n                            <\/a>\n            \n            <div\n                class=\"wp-block-api-articles-list__read-more js-api-articles-list-toggle\"\n                data-open-text=\"En savoir plus\"\n                data-close-text=\"Afficher moins\"\n            >\n                <a class=\"wp-component-button btn btn--tertiary wp-block-api-articles-list__toggle\" href=\"#\">En savoir plus<svg class='edwp-icon edwp-icon--reg button-icon js-icon ' aria-hidden='true'>\n                <use xlink:href='#chevron'><\/use>\n            <\/svg><\/a>            <\/div>\n            <div class=\"wp-block-api-articles-list__body-container\" style=\"display: none;\">\n                                    <a class=\"wp-block-api-articles-list__view-article\" data-field=\"url\" href=\"#\" target=\"_blank\" rel=\"noopener\">\n                        Consulter l&#039;article                    <\/a>\n                                <div class=\"wp-block-api-articles-list__body\" data-field=\"body\"><\/div>\n            <\/div>\n        <\/li>\n    <\/template>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3545","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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