{"id":3998,"date":"2026-06-08T18:05:16","date_gmt":"2026-06-08T15:05:16","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=3998"},"modified":"2026-06-08T18:05:16","modified_gmt":"2026-06-08T15:05:16","slug":"withsecure-elements-epp-firewall-is-blocking-rdp-access-for-computers","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/withsecure-elements-epp-firewall-is-blocking-rdp-access-for-computers\/","title":{"rendered":"WithSecure Elements EPP firewall is blocking RDP access for computers"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>RDP connections for computers are being blocked by WithSecure Elements Endpoint Protection (EPP) firewall.<\/p>\n<h3>Resolution:<\/h3>\n<p>The default WithSecure Office (open) firewall rules blocks RDP connection. If you have a current profile where Firewall rule allows RDP access, select the list of devices and assign the profile accordingly. If you do not have an existing profile, create a new profile in WithSecure Elements portal profiles and create a new firewall rule manually to allow RDP connection.<\/p>\n<ul>\n<li>Steps to create a new profile can be found <a href=\"https:\/\/www.withsecure.com\/userguides\/product.html#business\/psb-portal\/latest\/en\/task_74D1FDECD39649FCBD15EC3F89F37431-psb-portal-latest-en\" target=\"_blank\" rel=\"noopener\">here<\/a><\/li>\n<li>Go <a href=\"https:\/\/www.withsecure.com\/userguides\/product.html#business\/psb-portal\/latest\/en\/task_2933CA0515B7421C8A74C8E7A433DB4D-psb-portal-latest-en\" target=\"_blank\" rel=\"noopener\">here<\/a>\u00a0for steps creating a new Firewall rule in a profile<\/li>\n<\/ul>\n<p>If creating a firewall rule to allow RDP access does not fix the issue, make sure that the<strong> Block all inbound connections<\/strong> setting is not enabled in the firewall profile. This setting would block all inbound connections even if there is a specific firewall rule in place.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RDP connection for computers are being blocked by\u00a0WithSecure Elements EPP firewall<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-3998","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000012696","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:05:16","import_hash":"d073f6a0ec873caf53c8621a36e6e49e047e564b","vanilla_article_id":32253,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32253-withsecure-elements-epp-firewall-is-blocking-rdp-access-for-computers","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/3998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=3998"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=3998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}