{"id":4008,"date":"2026-06-08T18:05:11","date_gmt":"2026-06-08T15:05:11","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4008"},"modified":"2026-06-08T18:05:11","modified_gmt":"2026-06-08T15:05:11","slug":"withsecure-client-security-or-server-security-push-installation-failed-with-error-code-5","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/withsecure-client-security-or-server-security-push-installation-failed-with-error-code-5\/","title":{"rendered":"WithSecure Client Security or Server Security push installation failed with Error code 5"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>When trying to deploy WithSecure Client Security or Server Security installation from the Policy Manager Console via Push Installation method , user receives error code 5.<\/p>\n<h3>Resolution:<\/h3>\n<p><span><span>Error code 5 means that the host was reachable, but the<\/span><\/span>\u00a0access from the instructing system \/ account was denied.<\/p>\n<p>Verify these points, to ensure the push installation can be instructed and executed on the remote host:<\/p>\n<ul>\n<li>The installation account has appropriate permission on the host\u00a0(has to be local or domain administrator)<\/li>\n<li>Enable the remote registry service on the host: Control Panel -&gt; Administrative Tools -&gt; Services -&gt; Remote registry<\/li>\n<li>Administrator\u00a0share\u00a0is enabled on the target host (this share is utilized by the push installation procedure)<\/li>\n<li>Both Policy Manager Server and workstation are on the same network<\/li>\n<li>Certain inbound traffic needs to be allowed to the host, such as RPC (TCP 135 Port), NetBios (137-139)\u00a0 and SMB (TCP 445 port)<\/li>\n<\/ul>\n<p>In case the target host is running on Windows 8 or newer, the following registry should be set on the remote host to enable access to the admin share<\/p>\n<pre>\n[HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Policies\\System]\n&quot;LocalAccountTokenFilterPolicy&quot;=dword:00000001\n<\/pre>\n","protected":false},"excerpt":{"rendered":"<p>I&rsquo;m trying to deploy a Client Security \/ Server Security installation from the Policy Manager Console, but receives error code 5<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4008","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005687","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:05:11","import_hash":"2dba9191399ca14fe30387a74ddf8f3e9e632d0d","vanilla_article_id":32259,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32259-withsecure-client-security-or-server-security-push-installation-failed-with-error-code-5","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4008","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4008"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}