{"id":4026,"date":"2026-06-08T18:04:55","date_gmt":"2026-06-08T15:04:55","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4026"},"modified":"2026-06-08T18:04:55","modified_gmt":"2026-06-08T15:04:55","slug":"withsecure-elements-agent-shows-a-notification-to-restart-the-computer-after-receiving-a-critical-update","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/withsecure-elements-agent-shows-a-notification-to-restart-the-computer-after-receiving-a-critical-update\/","title":{"rendered":"WithSecure Elements Agent shows a notification to restart the computer after receiving a critical update"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>WithSecure Elements Agent (Elements EPP for Computers or EPP for Servers) user interface displays the following message: &quot;Restart required. WithSecure Elements EPP for Computers received a critical update. To keep you up to date, restart your computer&quot;. The message remains despite me restarting the computer a few times.<\/p>\n<h3>Resolution:<\/h3>\n<p>If restarting your device does not fix the issue, you can proceed to follow the workarounds below to try to fix this:<\/p>\n<ol>\n<li>Run the FSAUA reset tool (available from\u00a0<a href=\"https:\/\/www.f-secure.com\/en\/business\/support-and-downloads\/support-tools\" target=\"_blank\" rel=\"noopener\">https:\/\/www.f-secure.com\/en\/business\/support-and-downloads\/support-tools<\/a>)<\/li>\n<li>Reboot the computer<\/li>\n<li>Right-click the F-Secure Elements Agent systray icon\u00a0and click <b>Check\u00a0for\u00a0updates<\/b><\/li>\n<\/ol>\n<p>If this does not resolve the issue, proceed to reinstall\u00a0WithSecure Elements Agent. If the issue persists after reinstallation of the F-Secure Elements Agent, contact support. For\u00a0us to investigate the issue further at our end, you need to provide\u00a0<a href=\"https:\/\/community.withsecure.com\/en\/kb\/articles\/29424-how-to-generate-debug-fsdiag-logs-for-elements-endpoint-protection-client-security-and-server-security\" target=\"_blank\" rel=\"noopener\">debug logs<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>My Computer Protection displays the message \u00ab\u00a0Restart required. F-Secure Computer Protection Premium received a critical update. To keep you up to date, restart your computer\u00a0\u00bb despite restarting a few times.\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4026","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005676","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:04:55","import_hash":"701ea1af0a41aa78517373a07baa3de179e655c6","vanilla_article_id":32268,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32268-withsecure-elements-agent-shows-a-notification-to-restart-the-computer-after-receiving-a-critical-update","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4026","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4026"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}