{"id":4086,"date":"2026-06-08T18:01:51","date_gmt":"2026-06-08T15:01:51","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4086"},"modified":"2026-06-08T18:01:51","modified_gmt":"2026-06-08T15:01:51","slug":"unable-to-access-withsecure-elements-portal-from-the-old-f-secure-com-address","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/unable-to-access-withsecure-elements-portal-from-the-old-f-secure-com-address\/","title":{"rendered":"Unable to access WithSecure Elements portal from the old f-secure.com address"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Unable to access WithSecure Elements portal from the old elements.f-secure.com or emea.psb.f-secure.com addresses.\u00a0<\/p>\n<p>Connection ends in errors such as:\u00a0<\/p>\n<ul>\n<li><em>Hmmm\u2026 can&#39;t reach this page. <\/em>(Edge)<\/li>\n<li><em>This site can&#39;t be reached <\/em>(Chrome)<\/li>\n<li><em>Hmm. We&#39;re having trouble finding that site<\/em> (Firefox)<\/li>\n<\/ul>\n<h3>Resolution:<\/h3>\n<p>As announced early in 2023, we have changed all of our domain names used by WithSecure Elements to use the withsecure.com address space. Until recently, the old elements.f-secure.com redirected to elements.withsecure.com, but now that redirection has been removed as we no longer have any influence on f-secure.com.<\/p>\n<p>Please always use <a href=\"https:\/\/elements.withsecure.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/elements.withsecure.com\/<\/a> to access the Elements Security Center<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Users will be unable to access WithSecure Elements portal and Partner Portal from old F-Secure addresses.<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4086","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000011396","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:01:51","import_hash":"2455d9da7c4b250736707db5349dccc0de4be74a","vanilla_article_id":32296,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32296-unable-to-access-withsecure-elements-portal-from-the-old-f-secure-com-address","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4086","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4086"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4086"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}