{"id":4095,"date":"2026-06-08T18:01:45","date_gmt":"2026-06-08T15:01:45","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4095"},"modified":"2026-06-08T18:01:45","modified_gmt":"2026-06-08T15:01:45","slug":"trying-to-reset-user-account-password-for-the-elements-portal-business-account-but-no-email-is-sent","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/trying-to-reset-user-account-password-for-the-elements-portal-business-account-but-no-email-is-sent\/","title":{"rendered":"Trying to reset user account password for the Elements Portal\/Business Account but no email is sent"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Trying to reset user account password for the Elements Portal\/Business Account but no email is sent<\/p>\n<h3>Resolution:<\/h3>\n<p>If you don&#39;t get an email message when using the forgot password function in the Elements portal\/Business Account try the following:<\/p>\n<ul>\n<li>Check that you are using the correct username or email address.<\/li>\n<li>Clear web browser cache and cookies.\u00a0<\/li>\n<li>Check your spam and junk email folders. If you have automatic sorting to different folders, check if the password reset email is found in one of them.<\/li>\n<li>If all login and password reset attempts fail, contact WithSecure Customer Service and they can investigate the issue.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Trying to reset user account password for the Elements Portal\/Business Account but no email is sent<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4095","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013622","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:01:45","import_hash":"4cc2281be4b94d8baf68430c8b225ef7b819917d","vanilla_article_id":32305,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32305-trying-to-reset-user-account-password-for-the-elements-portal-business-account-but-no-email-is-sent","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4095","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4095"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4095"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}