We are using the policy-based installation option to upgrade our clients, from which we receive status "Failed: download interrupted"\u00a0<\/p>\n
By default WithSecure Policy Manager Server can handle\u00a0a maximum of\u00a050 simultaneous package download requests. If the network cannot handle the bandwidth required for 50 simultaneous downloads, the policy-based installation or upgrade operation might fail. This error can also be the result of, if you have a sub-network with low bandwidth, which tries to fetch packages for several minutes.<\/p>\n
For a network with low\u00a0bandwidth, that can not handle such a high network load, we recommend to\u00a0use the\u00a0 Policy Manager Proxy as an option. Another solution, which can decrease the network load,\u00a0is to use the additional_java_args setting: -DmaxSynchronousPackageRetrievalRequests=25<\/b><\/p>\n This settings changes the maximum number of simultaneously handled package download requests for policy-based installations.\u00a0<\/p>\n You can apply this change on your WithSecure Policy Manager Server<\/span> by following these steps:<\/p>\n Note:<\/b> If there is no existing\u00a0additional_java_args<\/b>\u00a0registry entry, you can create one. Set the type as REG_SZ<\/b>.<\/p>\n \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":" We are using policy based option to upgrade our Clients, from where we get an status \u00ab\u00a0Failed: download interrupted\u00a0\u00bb 33 failed \/34 un progress \/13 succeeded<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4131","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013893","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:01:23","import_hash":"e8c0b247d04ad5cf9578b3789ddffb5e1061a59b","vanilla_article_id":32326,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32326-policy-based-upgrades-and-installations-are-failing-with-error-status-download-interrupted","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4131"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Policy Manager Proxy offers a solution to bandwidth problems in distributed installations of Client Security and Server Security\u00a0by significantly reducing load on the networks. More about this topic\u00a0can be found in the Help Guide<\/a>. The Policy Manager Proxy can be downloaded from the WithSecure page:\u00a0WithSecure\u2122 Download Center | WithSecure\u2122<\/a><\/p>\n\n
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