{"id":4139,"date":"2026-06-08T18:00:57","date_gmt":"2026-06-08T15:00:57","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4139"},"modified":"2026-06-08T18:00:57","modified_gmt":"2026-06-08T15:00:57","slug":"protection-for-onedrive-assets-in-elements-collaboration-protection-become-unprotected-status-after-a-while","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/protection-for-onedrive-assets-in-elements-collaboration-protection-become-unprotected-status-after-a-while\/","title":{"rendered":"Protection for OneDrive assets in Elements Collaboration Protection become unprotected status after a while"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Protection for OneDrive assets are always Unprotected. If we try to enable it manually, after a short time it will goes back to Unprotected status.<br \/>This happens a few tenant accounts<\/p>\n<h3>Resolution:<\/h3>\n<p>In relation to the issue of OneDrive assets losing protection over time, you might want to review the Elements Collaboration Protection permissions in Microsoft Azure for OneDrive. There&#39;s possibility permission for the OneDrive assets were revoked and that&#39;s why it keeps reverting back to &#39;Unprotected&#39; status.<\/p>\n<p>In that case, the solution would be to manually disconnect the affected OneDrive service on affected tenant accounts and once it&#39;s disconnected, reconnect it and configure protection if needed according to the instruction in this product admin guide:<\/p>\n<p><a href=\"https:\/\/www.withsecure.com\/userguides\/product.html#business\/fse4ms365\/latest\/en\/task_81C9FFE13F4F41C6A0BD117DDA07AE41-latest-en\" target=\"_blank\" rel=\"noopener\">https:\/\/www.withsecure.com\/userguides\/product.html#business\/fse4ms365\/latest\/en\/task_81C9FFE13F4F41C6A0BD117DDA07AE41-latest-en<\/a><\/p>\n<p>In order to reconnect the OneDrive service, you will need to use Microsoft admin account for given tenants.<\/p>\n<p>If the issue continues, provide the following information for further assistance.<\/p>\n<ul>\n<li>Microsoft Azure Active Directory (tenant) ID\u00a0<\/li>\n<li>WithSecure (tenant) ID<\/li>\n<li>License keys<\/li>\n<\/ul>\n<p>Follow this guide on how to obtain aforementioned information:<\/p>\n<ol>\n<li>Log on to the Elements Security Center\u00a0<a href=\"https:\/\/elements.withsecure.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/elements.withsecure.com\/<\/a><\/li>\n<li>Go to <strong>Collaboration Protection<\/strong> &gt; <strong>Cloud services<\/strong><\/li>\n<li>Select the tenant cloud services<\/li>\n<li>The information will be displayed under the <strong>Summary<\/strong> tab<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Protection for OneDrive assets are always Unprotected. If we try to enable it manually, after a short time it will goes back to Unprotected status.<br \/>\nThis happens a few tenant accounts<\/p>\n","protected":false},"template":"","support_article_product":[101],"class_list":["post-4139","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013108","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:00:57","import_hash":"0bd969a1e2d68eca9e6861b9f835297c6a8e7ec2","vanilla_article_id":31610,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31610-protection-for-onedrive-assets-in-elements-collaboration-protection-become-unprotected-status-after-a-while","vanilla_kb_id":30,"vanilla_category_id":124,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4139"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}