{"id":4140,"date":"2026-06-08T18:00:56","date_gmt":"2026-06-08T15:00:56","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4140"},"modified":"2026-06-08T18:00:56","modified_gmt":"2026-06-08T15:00:56","slug":"pdf-report-sent-from-scheduled-reporting-in-policy-manager-15-x-is-empty","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/pdf-report-sent-from-scheduled-reporting-in-policy-manager-15-x-is-empty\/","title":{"rendered":"PDF report sent from scheduled reporting in Policy Manager 15.x is empty"},"content":{"rendered":"

Issue:<\/h3>\n

I receive the PDF report sent from scheduled reporting in Policy Manager 15.x.<\/p>\n

However, when I attempt to open the PDF report attached in the mail, the PDF report is empty and does not show any information.<\/font><\/font><\/p>\n

Resolution:<\/h3>\n

To workaround the issue, we recommend importing the Policy Manager CA to the trusted root:<\/p>\n

    \n
  1. Run the following command to export Policy Manager CA certificate:\n
      \n
    • "c:\\Program Files (x86)\\F-Secure\\Management Server 5\\jre\\bin\\keytool.exe" -keystore "c:\\Program Files (x86)\\F-Secure\\Management Server 5\\data\\fspms-ca.jks" -alias fspm-ca -exportcert -file fspms-ca.cer -rfc -protected<\/li>\n<\/ul>\n<\/li>\n
    • Run certlm.msc to bring up the Windows certificate store.<\/li>\n
    • Import fspms-ca.cer (that you exported in step 1) to the Trusted Root Certification Authorities -> Certificates<\/li>\n
    • Reboot the Policy Manager Server, to take the updated root CA in use for all services<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      I receive the PDF report sent from scheduled reporting in Policy Manager 15.x<\/p>\n

      However, when I attempt to open the PDF report attached in the mail, the PDF report is empty and does not show any information.<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4140","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005817","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:00:56","import_hash":"1574cc5a62796eed108ed0cf07deca078df1b345","vanilla_article_id":32331,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32331-pdf-report-sent-from-scheduled-reporting-in-policy-manager-15-x-is-empty","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4140"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}