{"id":4173,"date":"2026-06-08T18:00:38","date_gmt":"2026-06-08T15:00:38","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4173"},"modified":"2026-06-08T18:00:38","modified_gmt":"2026-06-08T15:00:38","slug":"messaging-security-gateway-sender-receives-permerror-email-notification","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/messaging-security-gateway-sender-receives-permerror-email-notification\/","title":{"rendered":"Messaging Security Gateway &#8211; Sender receives permerror email notification"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>Email messages are delivered but the sender gets an empty permerror email notification from MSG.<\/p>\n<h3>Resolution:<\/h3>\n<p>The PermError condition means the sender published SPF record could not be verified. Permerror are usually caused by an incorrect SPF syntax or format error in the SPF record.<\/p>\n<p>You may advise the sender to ensure their SPF record is set up correctly and does not have any extra spaces or unrecognizable characters in the DNS TXT record.<\/p>\n<p>To prevent the sender from getting the same message, please follow these instructions:<\/p>\n<p>1. Logon to your MSG admin web user interface.<br \/>2. Click Email Protection tab.<br \/>3. Expand Email Authentication &gt; SPF &gt; Rules.<br \/>4. Click\u00a0on the Edit Rule option of SPF Permanent Error.<br \/>5. Under Dispositions, untick the &quot;Reply to sender based on detected language&quot; check box.<\/p>\n<p>By disabling the option, senders should not receive the e-mail notification. If you want to use that option, leave the check box ticked and write some message in the Subject and Message field.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Email messages are delivered but the sender gets an empty email from MSG every time.<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4173","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005668","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 15:00:38","import_hash":"e394602dcb14b592a501e0cc40bf6c384caed375","vanilla_article_id":31174,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/31174-messaging-security-gateway-sender-receives-permerror-email-notification","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4173"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}