{"id":4254,"date":"2026-06-08T17:57:55","date_gmt":"2026-06-08T14:57:55","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4254"},"modified":"2026-06-08T17:57:55","modified_gmt":"2026-06-08T14:57:55","slug":"how-to-transfer-existing-elements-endpoint-protection-installations-from-one-elements-company-account-to-another","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/how-to-transfer-existing-elements-endpoint-protection-installations-from-one-elements-company-account-to-another\/","title":{"rendered":"How to transfer existing Elements Endpoint Protection installations from one Elements company account to another"},"content":{"rendered":"<h3>Issue:<\/h3>\n<ul>\n<li>User wants to move already existing Elements Agent (EPP for Computers or for Servers)\u00a0installations from one Elements company account to another<\/li>\n<li>How to change the subscription key that is in use in the Elements Agent locally so that the devices would move to another Elements company account?<\/li>\n<li>I have setup the Elements Agent on a device using an incorrect subscription key and this device is showing up under the Devices view in the incorrect customer account now. How can I move this device back to the correct customer account?<\/li>\n<\/ul>\n<h3>Resolution:<\/h3>\n<p>If the Elements Company account is in the same Elements portal (EMEA1, EMEA2, APAC, AMER, SMIEU), you can use the <strong>Change subscription\u00a0<\/strong>feature to change the subscription key of a device:<\/p>\n<ol>\n<li>Login to the Elements Endpoint Protection Portal with your Solution Provider user account<\/li>\n<li>Select the Solution Provider level from the\u00a0<strong>scope-selector<\/strong><\/li>\n<li>Go to the <strong>Environment<\/strong> &gt;\u00a0<strong>Devices\u00a0<\/strong>page<\/li>\n<li>Filter the devices with the\u00a0<strong>Company name\u00a0<\/strong>filter<\/li>\n<li>Select the device(s) to be transferred (a menu will appear)<\/li>\n<li>Click on <strong>Change Subscription<\/strong><\/li>\n<li>Select from the available subscription keys and click on <strong>Change Subscription<\/strong> again<\/li>\n<\/ol>\n<p><strong>Note:<\/strong> Switching to a different Company can only be done on SOP level. If performed on company level, the function &quot;Change Subscription&quot; can be used to change a device&#39;s subscription key internally within the company<\/p>\n<p>If the Elements Company accounts are in a different Elements portals, you can use the local ws_onclient_logout tool to change the subscription key and the portal the device is connected to. The ws_oneclient_logout tool allows you to log out from the Elements Agent, so that you can re-enter the subscription key to connect a device to the correct company in the Elements Endpoint Protection management portal.\u00a0This command-line tool removes the current subscription from the Elements Agent and returns the software to its initial state, before a subscription key was used.\u00a0The tool can be found and run from the Elements Agent installation folder:<\/p>\n<ol>\n<li>Open a command prompt with administrator privileges<\/li>\n<li>Navigate to the Elements Agent installation folder:\u00a0%ProgramFiles(x86)%\\F-Secure\\PSB<\/li>\n<li>Run the tool in the command prompt:<\/li>\n<\/ol>\n<ul>\n<li>To log out and register to WithSecure Elements Endpoint Protection Portal automatically, run \\ws_oneclient_logout.exe &#8211;keycode &lt;subscription-key&gt; . Elements Agent will log out and start using the subscription key that you entered immediately.<\/li>\n<li>To remove the current subscription key, run \\ws_oneclient_logout.exe &#8211;nokeycode. Elements Agent will stop working and asks you to enter a new subscription key manually when you open the main view of the application.<\/li>\n<li>You can switch registered clients between the different Elements portals by specifying one more command line parameter based on the portal name, for example, \u201c&#8211;psb1\u201d, \u201c&#8211;psb2\u201d, \u201c&#8211;psb3\u201d, \u201c&#8211;psb4\u201d, \u201c&#8211;psbsmieu\u201d. Do not use these parameters if you are not moving clients between portals.\u00a0<\/li>\n<\/ul>\n<p>If the tool runs successfully, it returns 0 as the result. In other cases, for example if the network is unavailable or you enter an incorrect subscription key, Elements Agent will stay in the &quot;expired&quot; state and asks you enter the new subscription key manually.<\/p>\n","protected":false},"excerpt":{"rendered":"<ul>\n<li>\nUser wants to move already existing PSB Computer Protection installations from one PSB company account to another.<\/li>\n<li>\nHow to change the PSB Computer Protection subscription key locally so that the devices would move to another PSB company account?<\/li>\n<\/ul>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4254","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013197","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:57:55","import_hash":"251ade5fbba2401da1a63e7204fcc6f7007e3b8b","vanilla_article_id":32401,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32401-how-to-transfer-existing-elements-endpoint-protection-installations-from-one-elements-company-account-to-another","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4254"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}