{"id":4302,"date":"2026-06-08T17:57:13","date_gmt":"2026-06-08T14:57:13","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4302"},"modified":"2026-06-08T17:57:13","modified_gmt":"2026-06-08T14:57:13","slug":"how-do-i-reset-the-admin-password-for-policy-manager-console","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/how-do-i-reset-the-admin-password-for-policy-manager-console\/","title":{"rendered":"How do I reset the admin password for Policy Manager Console?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>I have forgotten my login password to WithSecure Policy Manager Console, how do I reset the admin password?<\/p>\n<h3>Resolution:<\/h3>\n<p>If you have lost the password for the <b><span class=\"filepath\">admin<\/span> <\/b>user, or if the account was accidentally deleted, y<font face=\"arial\">ou can reset the admin account for Policy Manager on Windows by following the steps below:<\/font><\/p>\n<p>For 16.x and later the admin password can be reset with these steps:<\/p>\n<ol>\n<li>Open command line prompt as administrator<\/li>\n<li>Stop <span style=\"font-family: &#39;Courier New&#39;, Courier, monospace;\">WithSecure\u00a0Policy Manager Server<\/span> service by running command:\n<ul>\n<li><span style=\"font-family: &#39;Courier New&#39;, Courier, monospace;\">net stop wspms<\/span><\/li>\n<\/ul>\n<\/li>\n<li>Navigate with the command prompt to the following location and run the\u00a0<span style=\"font-family: &#39;Courier New&#39;, Courier, monospace;\">reset-admin-account.exe<\/span>\u00a0tool:\n<ul>\n<li><span style=\"font-family: &#39;Courier New&#39;, Courier, monospace;\">C:\\Program Files\\WithSecure\\Policy Manager\\Policy Manager Server\\bin\\reset-admin-account.exe<\/span><\/li>\n<\/ul>\n<\/li>\n<li>Enter your new password<\/li>\n<li>Start <span style=\"font-family: &#39;Courier New&#39;, Courier, monospace;\">WithSecure Policy Manager Server<\/span> service by running command:\n<ul>\n<li><span style=\"font-family: &#39;Courier New&#39;, Courier, monospace;\">net start wspms<\/span><\/li>\n<\/ul>\n<\/li>\n<li>Try to log in to Policy Manager Console<\/li>\n<\/ol>\n<p>For Policy Manager on Linux, use the following script to reset the user account:<br \/><span style=\"font-family: &#39;Courier New&#39;, Courier, monospace;\">\/opt\/f-secure\/fspms\/bin\/fspms-reset-admin-account<\/span><\/p>\n<p>If you are still not able to login to Policy Manager Console, make sure the account used in the login windows is <b><span style=\"font-family: &#39;Courier New&#39;, Courier, monospace;\">admin<\/span> (<\/b>and not <span style=\"font-family: &#39;Courier New&#39;, Courier, monospace;\"><b>administrator<\/b><\/span>).<\/p>\n<p><font face=\"arial\"><br \/>For legacy versions such as 15.x and older, the admin password can be reset with these steps:<\/font><\/p>\n<ol>\n<li>Open command line prompt as administrator<\/li>\n<li>Stop <span style=\"font-family: Courier New,Courier,monospace;\">F-Secure Policy Manager Server<\/span> service by running command:\n<ul>\n<li><span style=\"font-family: Courier New,Courier,monospace;\">net stop fsms<\/span><\/li>\n<\/ul>\n<\/li>\n<li>Navigate with the command prompt to the following location and run the\u00a0<span style=\"font-family: Courier New,Courier,monospace;\">reset-admin-account.bat<\/span> tool\n<ul>\n<li><span style=\"font-family: Courier New,Courier,monospace;\">C:\\Program Files (x86)\\F-Secure\\Management Server 5\\bin\\fspms-reset-admin-account.bat<\/span><\/li>\n<\/ul>\n<\/li>\n<li>Enter your new password<\/li>\n<li>Start <span style=\"font-family: Courier New,Courier,monospace;\">F-Secure Policy Manager Server<\/span> service by running command:\n<ul>\n<li><span style=\"font-family: Courier New,Courier,monospace;\">net start\u00a0fsms<\/span><\/li>\n<\/ul>\n<\/li>\n<li>Try to log in to Policy Manager Console<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How can a user reset the admin password for Policy Manager Console themselves?<\/p>\n","protected":false},"template":"","support_article_product":[106],"class_list":["post-4302","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000012836","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:57:13","import_hash":"cbdde7cab26ab79409d3adeb2c57dde7fb401dfa","vanilla_article_id":32431,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32431-how-do-i-reset-the-admin-password-for-policy-manager-console","vanilla_kb_id":30,"vanilla_category_id":103,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4302","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4302"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}