{"id":4394,"date":"2026-06-08T17:53:00","date_gmt":"2026-06-08T14:53:00","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4394"},"modified":"2026-06-08T17:53:00","modified_gmt":"2026-06-08T14:53:00","slug":"elements-portal-malware-protection-status-shown-as-broken-acs-for-a-device","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/elements-portal-malware-protection-status-shown-as-broken-acs-for-a-device\/","title":{"rendered":"Elements portal malware protection status shown as \u00ab\u00a0Broken ACS\u00a0\u00bb for a device"},"content":{"rendered":"

Issue:<\/h3>\n

When looking at the Malware protection<\/strong> column on the Elements Endpoint Protection portal's\u00a0Devices\u00a0<\/strong>page, the status for one or more devices is shown as Broken ACS.\u00a0<\/span>Overall protection\u00a0<\/strong>shows "Malware issue<\/strong>"\u00a0<\/strong>status when the device's details are viewed.\u00a0\u00a0\u00a0<\/p>\n

Locally in the Elements Agent<\/span> user interface, status is shown as "Your computer is at risk due to missing Windows patch".
\u00a0<\/p>\n

Resolution:<\/h3>\n

Broken ACS<\/span> refers to missing Azure Code Signing<\/span> support on the device. The device's Windows installation must support Azure Code Signing for the product to function. You will need to install the required Windows update, which brings Azure Code Signing<\/span> support:\u00a0https:\/\/support.microsoft.com\/en-gb\/topic\/kb5022661-windows-support-for-the-azure-code-signing-program-4b505a31-fa1e-4ea6-85dd-6630229e8ef4<\/a><\/p>\n

After installing the required Windows update, restart the device and then the Elements Agent\u00a0will be able able to install updates.\u00a0<\/p>\n

You can read more about the ACS support requirement from this WithSecure Community article:\u00a0https:\/\/community.withsecure.com\/en\/kb\/articles\/29714-changes-in-support-on-microsoft-windows-minimum-patch-level<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

When looking at the Malware protection column on the Elements Endpoint Protection portal’s\u00a0Devices\u00a0page, the status is shown as Broken ACS.\u00a0Overall protection\u00a0shows\u00a0Malware issue\u00a0status when the device’s details are viewed.\u00a0\u00a0\u00a0<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4394","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000012133","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:53:00","import_hash":"d1d58a65bd1fd576dd6ca5020a690ac6bcb83a87","vanilla_article_id":32492,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32492-elements-portal-malware-protection-status-shown-as-broken-acs-for-a-device","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4394"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}