{"id":4423,"date":"2026-06-08T17:52:51","date_gmt":"2026-06-08T14:52:51","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4423"},"modified":"2026-06-08T17:52:51","modified_gmt":"2026-06-08T14:52:51","slug":"device-name-is-not-updating-to-the-new-name-in-the-elements-security-center-portal-after-changing-the-computers-hostname-locally","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/device-name-is-not-updating-to-the-new-name-in-the-elements-security-center-portal-after-changing-the-computers-hostname-locally\/","title":{"rendered":"Device name is not updating to the new name in the Elements Security Center Portal after changing the computer’s hostname locally"},"content":{"rendered":"

Issue:<\/h3>\n

After changing locally a computer's hostname where Elements Agent (EPP for Computers or EPP for Servers) is installed, the device name is not updated to the new name in the Elements Security Center portal's\u00a0Environment ><\/strong>\u00a0Devices\u00a0<\/b>page.
\u00a0<\/p>\n

Resolution:<\/h3>\n

If you have changed the hostname of a computer where Elements Agent is installed, the new device name will not update in the Elements Security Center portal until the device has either been restarted or a "Send full status" operation has been sent to the device.\u00a0<\/p>\n

You can do the following:<\/p>\n

    \n
  1. Restart the computer\u00a0<\/li>\n
  2. Right-click on the Elements Agent icon in the Windows system tray and go to check for updates<\/b><\/li>\n
  3. Verify that the device name has been updated on the Elements Security Center portal's Environment<\/strong> > devices<\/b> page<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    After changing the computer name of a computer where Elements Agent (EPP for Computers or EPP for Servers) is installed, the device name is not updated to the new name in the Elements Endpoint Protection portal Devices\u00a0page.<\/p>\n","protected":false},"template":"","support_article_product":[99],"class_list":["post-4423","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000005710","source_version":3,"source_system":"salesforce","source_date_updated":"2026-06-08 14:52:51","import_hash":"1253a09e0fcbafc396731a3097d5702440c6a5b1","vanilla_article_id":32504,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32504-device-name-is-not-updating-to-the-new-name-in-the-elements-security-center-portal-after-changing-the-computers-hostname-locally","vanilla_kb_id":30,"vanilla_category_id":102,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4423"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}