{"id":4497,"date":"2025-06-30T09:17:36","date_gmt":"2025-06-30T06:17:36","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&#038;p=4497"},"modified":"2025-06-30T09:17:36","modified_gmt":"2025-06-30T06:17:36","slug":"how-do-i-submit-a-large-diagnostic-file-wsdiag-via-withsecure-customer-supports-dropzone","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/how-do-i-submit-a-large-diagnostic-file-wsdiag-via-withsecure-customer-supports-dropzone\/","title":{"rendered":"How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support&rsquo;s Dropzone?"},"content":{"rendered":"<h3>Issue:<\/h3>\n<p>How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support&#39;s Dropzone?<\/p>\n<h3>Resolution:<\/h3>\n<p>Our Customer Support may ask you to create and send a diagnostic file (WSDIAG) for further investigation.<\/p>\n<p>If the file size of your diagnostic file is larger than 10MB, it is too large to send by email.<\/p>\n<p>However, you can upload the file to our Customer Support&#39;s Dropzone by following the instructions below.\u00a0<\/p>\n<p>Make sure that you have a case number before submitting the file, which is stated in the email sent by our Customer Support.<\/p>\n<p>\u00a0<\/p>\n<ol>\n<li>Access to\u00a0<a href=\"https:\/\/withsecure.sendsafely.eu\/dropzone\/technicalsupport\" target=\"_blank\" rel=\"noopener\">https:\/\/withsecure.sendsafely.eu\/dropzone\/technicalsupport<\/a> using your browser, and a Secure File Drop webform is displayed<\/li>\n<li>Enter your\u00a0<strong>Case Number<\/strong> and <strong>Email Address<\/strong> on the webform<\/li>\n<li>Click on\u00a0<strong>Drag files here or click to add a file<\/strong> and select your file (or drag and drop it there)<\/li>\n<li>Click on\u00a0<strong>Open<\/strong> button and wait until the file uploading is completed<\/li>\n<li>Click on\u00a0<strong>Submit<\/strong> button to proceed with the submission<\/li>\n<li>Copy the\u00a0<strong>Submission ID number<\/strong> shown on the page<\/li>\n<li>Reply to the email sent by our Customer Support to inform us that you have now uploaded the WSDIAG file and share its Submission ID number<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Issue\/Symptom\/Question: How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support&rsquo;s Dropzone?<\/p>\n","protected":false},"template":"","support_article_product":[104],"class_list":["post-4497","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000014982","source_version":1,"source_system":"salesforce","source_date_updated":"2025-06-30 06:17:36","import_hash":"65520518389b6a8f39d3b51920882821724e6c4a","vanilla_article_id":32251,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/32251-how-do-i-submit-a-large-diagnostic-file-wsdiag-via-withsecure-customer-supports-dropzone","vanilla_kb_id":30,"vanilla_category_id":106,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4497"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}