{"id":4507,"date":"2026-08-31T11:50:39","date_gmt":"2026-08-31T08:50:39","guid":{"rendered":"https:\/\/support.withsecure.com\/en\/?post_type=support_article&p=4507"},"modified":"2026-08-31T11:50:39","modified_gmt":"2026-08-31T08:50:39","slug":"business-suite-or-elements-endpoint-protection-deepguard-feature-has-blocked-a-safe-application","status":"publish","type":"support_article","link":"https:\/\/support.withsecure.com\/fr\/support-articles\/business-suite-or-elements-endpoint-protection-deepguard-feature-has-blocked-a-safe-application\/","title":{"rendered":"Business Suite or Elements Endpoint Protection DeepGuard feature has blocked a safe application"},"content":{"rendered":"

Issue:<\/h3>\n

Elements Endpoint Protection Agent or Business Suite Client Security \/ Server Security DeepGuard feature has blocked a safe application. How do I unblock it?<\/p>\n

Resolution:<\/h3>\n

If DeepGuard has blocked a safe application (a false positive), then we still recommend to submit the sample file to our Labs so that we can analyze the file and correct the detection if necessary.\u00a0<\/p>\n

You can open a ticket using the Sample Validation service in the Elements portal: https:\/\/support.withsecure.com\/userguides\/product.html#business\/elements-welcome\/latest\/en\/submitting_a_file_sample-latest-en<\/a><\/p>\n

If you are sure that the detection is a false positive, you can create a DeepGuard exclusion to immediately get the application working again. How to centrally create the exclusion depends on if you are using Business Suite or Elements Endpoint Protection.\u00a0<\/p>\n

For Elements Endpoint Protection:<\/u><\/p>\n

    \n
  1. Log in to the Elements Security Center:\u00a0https:\/\/elements.withsecure.com<\/a><\/li>\n
  2. Go to the Security Configurations<\/strong> > Profiles\u00a0<\/b>page<\/li>\n
  3. Choose the\u00a0profile which the device is using<\/li>\n
  4. Go to the\u00a0Scanning settings<\/b>\u00a0page<\/li>\n
  5. Scroll down to the\u00a0Global exclusions from all security scans <\/b>section and click\u00a0Add exclusion<\/b><\/li>\n
  6. In the Path field add the:\n
      \n
    • Full path for the application if you want to exclude a specific application<\/li>\n
    • Folder path if you want to exclude a folder and its sub folders<\/li>\n<\/ul>\n<\/li>\n
    • Click\u00a0Save profile<\/b><\/li>\n<\/ol>\n

      Alternatively, the DeepGuard exclusion rule can be also added using the\u00a0Security events\u00a0<\/b>page:<\/p>\n

        \n
      1. Log in to the Elements Security Center portal\u00a0<\/li>\n
      2. Go to the Events<\/strong> > Security events\u00a0<\/b>page<\/li>\n
      3. Click on the three dots on the right side of the DeepGuard detection<\/li>\n
      4. Select\u00a0Exclude file by SHA1<\/b>\u00a0\n
          \n
        • The file SHA1 is automatically added to the\u00a0Exclude folders and files from all security scans\u00a0<\/b>list<\/li>\n<\/ul>\n<\/li>\n
        • Click\u00a0Save profile<\/b><\/li>\n<\/ol>\n

          For Business Suite:<\/u><\/p>\n

            \n
          1. Log in to the Policy Manager Console<\/li>\n
          2. Select a policy domain or host from the Domain Tree<\/li>\n
          3. Go to the\u00a0Settings\u00a0<\/b>tab<\/li>\n
          4. Go to the\u00a0Real-time scanning\u00a0<\/b>settings<\/li>\n
          5. Scroll to the\u00a0Files\u00a0and<\/b>\u00a0applications excluded from scanning\u00a0<\/b>table and enable\u00a0Do not scan the following files and applications\u00a0<\/b><\/li>\n
          6. Click\u00a0Add<\/b><\/li>\n
          7. Set the scope as\u00a0All scans\u00a0<\/b>and select\u00a0File path\u00a0<\/b>from the drop-down menu<\/li>\n
          8. Add the file path\u00a0C:\\Program Files\\Exampleprogram\\examplefile.exe\u00a0<\/b>and click\u00a0OK<\/b><\/li>\n
          9. Distribute the policy (Ctrl + D)<\/li>\n<\/ol>\n

            On all products, to locally allow an application that DeepGuard has blocked:<\/p>\n

              \n
            1. Open the WithSecure program<\/li>\n
            2. Click Settings<\/b><\/li>\n
            3. Under the Malware\u00a0Protection <\/b>tab, click View quarantine<\/b><\/li>\n
            4. Go to the Blocked<\/b> tab<\/li>\n
            5. Select the application that you want Deepguard to allow to run<\/li>\n
            6. Click Allow<\/b><\/li>\n
            7. Click Close<\/b><\/li>\n<\/ol>\n

              \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

              Deepguard blocked a safe application. How do I unblock it?<\/p>\n","protected":false},"template":"","support_article_product":[104],"class_list":["post-4507","support_article","type-support_article","status-publish","hentry"],"acf":{"source_foreign_id":"000013344","source_version":1,"source_system":"salesforce","source_date_updated":"2026-08-31 08:50:39","import_hash":"ddc340d87ce173968380f2ce8936ee6bf6e0bfd9","vanilla_article_id":33041,"vanilla_url":"https:\/\/community.withsecure.com\/en\/kb\/articles\/33041-business-suite-or-elements-endpoint-protection-deepguard-feature-has-blocked-a-safe-application","vanilla_kb_id":30,"vanilla_category_id":106,"machine_translated":false,"reactions_helpful_yes":0,"reactions_helpful_no":0},"_links":{"self":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article\/4507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article"}],"about":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/types\/support_article"}],"wp:attachment":[{"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/media?parent=4507"}],"wp:term":[{"taxonomy":"support_article_product","embeddable":true,"href":"https:\/\/support.withsecure.com\/fr\/wp-json\/wp\/v2\/support_article_product?post=4507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}